Ivan gaughran
Waukegan
Summary
Dynamic and results-driven professional with extensive experience at Buffalo Wild Wings, excelling in customer service and regulatory compliance. Proven ability to enhance team performance through effective training and mentorship. Skilled in problem-solving and maintaining cleanliness standards, ensuring a positive dining experience in high-volume environments.
Overview
6
6
years of professional experience
Work History
Wing Certified Trainer
Buffalo Wild Wings
Waukegan
08.2021 - Current
- Trained staff on proper wing preparation techniques and menu knowledge.
- Ensured compliance with food safety regulations and cleanliness standards.
- Mentored new employees on customer service and operational procedures.
- Implemented training programs to enhance employee performance and skills.
- Provided excellent customer service in fast-paced dining environment.
- Delivered food and beverages efficiently to tables and customers.
- Assisted with menu knowledge and recommended dishes to guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints professionally to enhance dining experience.
- Managed cash register, ensuring accurate cash handling and balancing.
- Assisted customers with menu selections and answered inquiries promptly.
- Supported the kitchen staff by restocking supplies during busy shifts.
- Prepared utensils and glassware for efficient service during peak hours.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Accurately processed cash payments or credit card transactions using POS system.
Sandwich Artist
Lenos sandwiches
Waukegan
07.2020 - 04.2021
- Prepared sandwiches according to customer specifications and menu guidelines.
- Maintained cleanliness and organization of work area and kitchen supplies.
- Operated kitchen equipment to efficiently assemble sandwich orders.
- Monitored inventory levels and communicated restocking needs to management.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety regulations to maintain quality and hygiene standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Server Assistant
Louie's Pizza & Pasta
Waukegan
07.2019 - 03.2020
- Assisted servers by delivering food and beverages promptly to tables.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Restocked supplies and utensils, supporting efficient service operations during busy hours.
- Completed day-to-day duties accurately and efficiently.
- Greeted guests warmly, providing menus and answering initial questions about offerings.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Education
Associate of Applied Science - Dental Hygiene
College of Lake County
Grayslake, IL01-2027
High School Diploma -
Lake County Baptist School
Waukegan, IL06-2022
Skills
- Effective communication
- Regulatory compliance
- Problem solving
- Team collaboration
- Time management
- Customer service
- High volume dining
- Positive guest interactions
- Cleanliness standards
- Food running
- Attention to detail
Languages
Spanish
Limited
Timeline
Wing Certified Trainer
Buffalo Wild Wings
08.2021 - Current
Sandwich Artist
Lenos sandwiches
07.2020 - 04.2021
Server Assistant
Louie's Pizza & Pasta
07.2019 - 03.2020
Associate of Applied Science - Dental Hygiene
College of Lake County
High School Diploma -
Lake County Baptist School
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Quinn BuntingQuinn Bunting
Server at Buffalo Wild WingsServer at Buffalo Wild Wings
Alaina NicholasAlaina Nicholas
Cashier at Buffalo Wild WingsCashier at Buffalo Wild Wings
Kerry JohnsonKerry Johnson
CERTIFIED TRAINER/COOK at Buffalo Wild WingsCERTIFIED TRAINER/COOK at Buffalo Wild Wings
David NorkusDavid Norkus
Printer Operator at American Supply, Baxter, Cardinal HealthPrinter Operator at American Supply, Baxter, Cardinal Health