Iuliia Gerasimova

• Operated laser engraving equipment to produce customized gift items.
• Conducted thorough final inspections to uphold quality standards.
• Packaged finished products securely for nationwide distribution.
• Kept the warehouse clean and organized to support efficient workflows.
• Worked closely with team members to consistently achieve daily production targets.

• Mentored and guided new team members to ensure a smooth onboarding process.

• Responded promptly to customer inquiries and provided consistent follow-up.

• Oversaw inventory and daily store operations to maintain an organized, efficient workspace.

• Managed and coordinated customer orders to ensure timely delivery and high satisfaction.

• Engaged directly with customers to identify needs, resolve concerns quickly, and build lasting relationships.

• Maintained detailed records using Microsoft Excel and internal systems, supporting seamless day-to-day operations.