Itzayana Carrera
Cicero
Summary
Dynamic Human Resources Manager with a proven track record at Target, specializing in employee engagement and recruitment strategies. Successfully implemented retention initiatives and developed tailored training programs, enhancing team performance and fostering a culture of merit-based hiring. Skilled in performance management and committed to driving organizational success through effective talent development.
Overview
8
8
years of professional experience
Work History
Human Resources Manager
Target
Oak Park
09.2022 - Current
- Created and implemented employee retention strategies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Organized team building activities to foster collaboration among staff members.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Identified, screened and interviewed potential employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Ensured compliance with federal, state and local employment laws.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Held exit interviews and documented information discussed with employees.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline and termination to address policy infractions.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Helped with employee transfers and referrals.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Ensured store was opened and closed in a timely manner according to company policies.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Assisted customers with product selection and resolving complaints.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Human Resources Assistant
Target
Broadview
05.2018 - 09.2022
- Participated in job fairs and other recruitment events to source potential candidates.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Updated employee database with changes in job title, salary information or contact details.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Assisted with the development of training programs for staff members.
- Performed administrative tasks related to payroll processing or benefit administration.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Reviewed resumes submitted by applicants for open positions.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Assisted with planning, organizing and coordinating company events.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
Service and Engagement Team Member
Target
Broadview
09.2017 - 05.2018
- Service
- Analyzed company's expenditures and developed financial models.
- Collaborated with team members to achieve project milestones within set deadlines.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2017
Skills
- Employee training
- Recruitment strategies
- Performance management
- Employee engagement
- Data analysis
- Customer service
- Policy implementation
- Human resources operations
- Training programs
- Employee support
- Orientation preparation
- Policy enforcement
- HR leadership
Languages
Spanish
Native/ Bilingual
Timeline
Human Resources Manager
Target
09.2022 - Current
Human Resources Assistant
Target
05.2018 - 09.2022
Service and Engagement Team Member
Target
09.2017 - 05.2018
High School Diploma -
Morton East High School