Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Itzamar Toledo

Highland Park

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

That Little French Guy- Shift Leader/Manager

Benjamin Levy
10.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

That Little French Guy- Barista/Cashier

Benjamin Levy
10.2020 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Child Sitter

Leigh Weisz
08.2022 - 05.2023
  • Coordinated schedules with families to ensure consistent care for their children at all times necessary.
  • Improved communication skills in children through engaging storytelling sessions and interactive games.
  • Ensured safety of children through active supervision, implementing age-appropriate rules and boundaries.
  • Developed strong bonds with both children and parents through respectful communication and trust-building activities.
  • Assisted with homework assignments and school projects, supporting academic growth and success.
  • Transported children safely to various appointments and extracurricular activities, prioritizing punctuality.
  • Managed household tasks such as laundry, light cleaning, and meal preparation to maintain an organized living space for the family.

Slyce Coal Fired Pizza Company Hostess/Server

Brittany Barth
01.2017 - 10.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Sunset Foods- Cashier

Rose
06.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.

La Michoacana Ice Cream Parlor

Rosa
05.2016 - 09.2017
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Offered samples of new ice cream flavors to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Prepared a variety of drinks and food items according to recipes.

Education

High School Diploma -

Highland Park High School
Highland Park, IL

Skills

  • Positive Attitude
  • Team Leadership
  • Flexible Schedule
  • Strong verbal and written communication
  • Conflict Resolution
  • Staff Training and Development

Certification

Learn2serve Food Protection Manager Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

That Little French Guy- Shift Leader/Manager

Benjamin Levy
10.2022 - Current

Child Sitter

Leigh Weisz
08.2022 - 05.2023

That Little French Guy- Barista/Cashier

Benjamin Levy
10.2020 - Current

Sunset Foods- Cashier

Rose
06.2020 - 09.2020

Slyce Coal Fired Pizza Company Hostess/Server

Brittany Barth
01.2017 - 10.2020

La Michoacana Ice Cream Parlor

Rosa
05.2016 - 09.2017

High School Diploma -

Highland Park High School

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Itzamar Toledo