Itay Sherman
Ariel
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Health Store Manager
Musa Or
09.2021 - 11.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Customer Relationship Management
Digi-Key
09.2019 - 05.2022
- Input information into customer relationship management software and pulled reports for use in marketing.
- Led and educated investment team on customer relationship management techniques.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Led integration of Customer Relationship Management (CRM) systems.
- Managed and drove corporate e-commerce, customer relationship management and social media platforms.
- Used customer relationship management software to track client activities, needs and tasks.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained relationships with long-term customers and clients.
- Directed cost and risk mitigation efforts, customer service solutions and contract management.
- Accomplished sales goals and boosted revenue 15% through product knowledge and customer relationship management.
Self Employ
Blades
01.2015 - 01.2019
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Company Manager
PurLif Jewelry Company
01.2011 - 06.2014
- Managed 11 location and over 50 sales representatives
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Tower Alpine Instructor
The National Leadership Center In Ariel
01.2008 - 01.2012
- Collaborative approach to educational goals.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Communicated student progress to parents and guardians Collaborative approach to educational goals.
- Observed and adopted new techniques from skilled instructors and lecturers.
Sales Guide,
Ariel USA
01.2006 - 07.2008
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed strong rapport with customers and created positive impression of business.
Diving Instructor
Alton Diving Guide
01.2004 - 01.2006
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Helped clients set and achieve health and wellness goals.
- Conducted classes and workshops for students on special topics of interest.
- Created interactive activities to engage students and maximize learning.
- Assisted students in developing self-advocacy and support skills.
- Provided feedback, guidance and support to students on participation and performance.
Education
Certification - Import & Export
Chamber of Commerce
Tel Aviv, Israel06.2015
No Degree - Business Administration And Management
Southern Nevada College Las Vegas
Las Vegas 2015
Certification -
Wingate Institute
Netanya, Israel01.2008
High School Diploma -
Ariel High School
Ariel, Israel08.1999
Skills
- Problem-Solving
- Strategic thinker
- Employee Training
- Talent Recruitment
- Team Development
- Risk Management
- Personnel development
- Marketing and Promotions
- Sales Analysis
- Outstanding communication skills
- Maximizing profitability
- Team Building and Leadership
Military Service
1999-2002, Platoon Sergeant - Infantry 931 Nahal, Release with honor as sergeant. Last 6 months in service acted as an officer.
Personal Information
Year of Birth: 1981
Languages
Hebrew
Native language
English
Proficient
C2
Timeline
Health Store Manager
Musa Or
09.2021 - 11.2023
Customer Relationship Management
Digi-Key
09.2019 - 05.2022
Self Employ
Blades
01.2015 - 01.2019
Company Manager
PurLif Jewelry Company
01.2011 - 06.2014
Tower Alpine Instructor
The National Leadership Center In Ariel
01.2008 - 01.2012
Sales Guide,
Ariel USA
01.2006 - 07.2008
Diving Instructor
Alton Diving Guide
01.2004 - 01.2006
Certification - Import & Export
Chamber of Commerce
No Degree - Business Administration And Management
Southern Nevada College Las Vegas
Certification -
Wingate Institute
High School Diploma -
Ariel High School
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