Itay Merhav
Software Support Engineer
Rehovot
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as thorough attention to detail and methodical nature. Skilled in tackling problems in unique ways. Consistently recognized by superiors and peers for knowledge and expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Software support Engineer
Amdocs
04.2022 - 09.2024
- Responsibilities in providing analysis and Tier 3 support for core behavior.
- Reproduce highly complex scenarios with code investigation to detect root cause.
- Understanding functional design as well as business requirement of account.
- Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
- Main Technologies: Java, SQL, Unix, AWS using WSL, creating AWS ENV of the product, working with confluence and Jira, Rest APIs.
Education
Data Analysis
Monday U Academy
Tel Aviv, Israel 04.2001 -
Bachelor of Science - Software & Information System Engineering
Ben Gurion University of The Negev
Beersheba, Israel 08.2024 - 08.2021
Skills
Logical thinking
Strong decision making
Complex problem solving
Adaptability
Java
JavaScript
Python
R
SQL
Unix
Xml
Json
Microsoft Excel
Tableau
Server maintenance
Military Service
Air Defense Array, PATRIOT unit, Managing real time events at the ECS using technological equipment. Commanding and training a group of combat soldiers as an NCO., Achieved a certificate of excellence for service at the PATRIOT unit.
Languages
Hebrew
Proficient
C2
English
Proficient
C2
Spanish
Upper intermediate
B2
Timeline
Bachelor of Science - Software & Information System Engineering
Ben Gurion University of The Negev
08.2024 - 08.2021
Software support Engineer
Amdocs
04.2022 - 09.2024
Data Analysis
Monday U Academy
04.2001 -
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