Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israel Moreno

Aurora

Summary

Dynamic Assistant Store Manager at Lettuce Entertain You with a proven track record in enhancing customer experience and driving sales through effective team leadership and strategic merchandising. Skilled in problem-solving and proficient with POS systems, I successfully mentored staff, improving retention and operational efficiency while fostering a customer-centric environment.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Lettuce Entertain You
06.2020 - 05.2025

Assisted in daily store operations and customer service initiatives.

  • Collaborated with team members to maintain store cleanliness and organization.
  • Engaged with customers to provide product information and resolve inquiries.
  • Monitored stock levels and assisted in placing orders for replenishment.
  • Contributed to staff training on operational procedures and customer engagement techniques.
  • Implemented promotional displays to drive sales and improve customer experience.
  • Utilized point-of-sale systems for transactions and sales reporting accuracy.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

High School Diploma -

Waubonsee Community College

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Staff supervision
  • Store operations
  • POS systems
  • Hiring and training

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Lettuce Entertain You
06.2020 - 05.2025

High School Diploma -

Waubonsee Community College
Israel Moreno