Ismail Ibrahim
Orland Park
Summary
Product Management Prole Goals-focused professional with a career marked by enabling organizational growth through product management, sales marketing initiatives, and customer services; aspiring to pursue career development within high-prole corporations. Capable of leading all aspects of effective planning and execution of project management, determining project specifications, dening scope, assessing risks, and tracking progress in line with set procedures. Excel at developing product messaging and communicating value of new products. Proven abilities in solution sales and industry analytics for developing new products to support strategic direction of organization. Skilled in managing high volume of inventory, performing cost- benet analyses, and overseeing existing products together with implementing plans to optimize productivity. Intuitive knack for creating record-setting sales goals, expanding territory, and developing new accounts within challenging market environments. Proactive professional with substantial competency to excel operate across fast-paced environments.
Overview
8
8
years of professional experience
Work History
ACCOUNT MANAGER
Discover Financial Services
03.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Educated clients on new products or services to increase customer engagement with brand
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Developed and implemented strategies to increase client retention
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
- Facilitated client satisfaction and renewed customer relations to drive growth
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Coordinated with internal teams to facilitate prompt delivery of client projects.
RELATIONSHIP BANKER
Jp Morgan Chase
01.2019 - 01.2022
- Resolved customer complaints and disputes to maintain satisfaction and loyalty
- Cultivated strong customer relationships by providing tailored advice and services
- Maintained in-depth product and service knowledge for well-informed customer advice
- Analyzed customers' financial information to deliver personalized account guidance
- Implemented strategies to increase customer retention, enabling investment growth
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Assisted customers with completing required forms for opening and closing bank accounts
- Facilitated customer transactions, including deposits, withdrawals and transfers
- Activated new accounts and issued customer identification numbers.
PATIENT ACCESS MANAGER
Ochsner Medical Health Center
01.2016 - 01.2019
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services
- Educated all registration staff personnel regarding updates and changes to job positions
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity
- Researched and implemented new Medicaid plans, which helped to reduce number of denials by 20%
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Science - Business Administration And Management
December - undefined
University of New Orleans
2022
Skills
- Business Development
- Agile Framework
- Problem Resolution
- Scrum Methodology
- Product Planning
- Product LifeCycle Management
- Product Roadmap Development
- Analytical Skills
- Sprint Backlog
- Objective and Key Results
- Prototyping
- Product Vision
- Priority Management
- Market Testing
- Key Performance Indicator
- Atlassian JIRA
Accomplishments
- Certified Scrum Product Owner- (CSPO) Scrum Alliance
- Product Management Certificate (E Cornell)
- Agile Virtual Experience Program (forage)- JP Morgan Chase&CO
- Agile Methodology Virtual Experience Program (Forage)
- Cognizant Project Management Virtual Experience Program (forage) Accenture
- Languages
- Arabic
- Native or Bilingual
Timeline
ACCOUNT MANAGER
Discover Financial Services
03.2022 - Current
RELATIONSHIP BANKER
Jp Morgan Chase
01.2019 - 01.2022
PATIENT ACCESS MANAGER
Ochsner Medical Health Center
01.2016 - 01.2019
Bachelor of Science - Business Administration And Management
December - undefined
University of New Orleans
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