Isamar Gutierrez
Lansing
Summary
Dynamic Grocery Team Member at Whole Foods Market with a strong focus on customer service and inventory management. Proven ability to maintain cleanliness and hygiene while ensuring optimal stock levels. Bilingual in English and Spanish, adept at fostering teamwork and collaboration to enhance the shopping experience and resolve customer concerns effectively.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Grocery Team Member
Whole Foods Market
07.2023 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted in inventory management for optimal product availability and reduced waste.
- Pleasantly greeted customers and provided prompt and courteous service.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
Education
Associate of Science - Radiology Technology
South Suburban College of Cook County
South Holland, IL05-2026
High School Diploma -
Thornton Fractional South High School
Lansing, IL05-2023
Skills
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Shelf stocking
- Customer service
- Excellent communication
- Attention to detail
- Monitoring inventory
- Coordinating schedules
- Bilingual in English and Spanish
- Assisting customers
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grocery Team Member
Whole Foods Market
07.2023 - Current
Associate of Science - Radiology Technology
South Suburban College of Cook County
High School Diploma -
Thornton Fractional South High School
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