Overview
Work History
Education
Timeline

Isaiah Raya

Axis by Hilton
Moline,IL
6
years of professional experience

Work History

Hotel IT Manager / Systems Administrator

3 Years 1 Month
Axis by Hilton | 05.2023 - 06.2026
  • Results-driven Property Technology Professional with extensive experience managing and optimizing mission-critical software ecosystems for high-volume hotels. Proven track record of ensuring 100% uptime for core Property Management Systems (PMS), Point of Sale (POS), and operational workflow tools. Expert at bridging the gap between technical infrastructure and guest-facing hospitality operations to drive efficiency.

Front Desk Associate

1 Year 7 Months
Element by Marriott | 09.2021 - 04.2023
  • Managed guest records, reservations, system information, and account updates while maintaining confidentiality and record accuracy.
  • Collaborated with departments to improve workflow efficiency and ensure timely resolution of service concerns.
  • Resolved reservation changes, cancellations, and special requests with accuracy
  • Verified guest identities, payment methods, and folios during arrival and departure
  • Processed guest check-ins and check-outs using property management system

Emergency Response Corps Member

6 Months
AmeriCorps - Iowa Emergency Response Corps | 11.2020 - 05.2021
  • Managed resource tracking and inventory monitoring to support emergency response operations and maintain documentation of supplies and distributions.
  • Collected and organized operational data to support efficient workflows and service delivery during COVID-19 response efforts.
  • Addressed client inquiries by providing information on available resources and clearly communicating procedures.

Education

Bachelor of Science - Computer Information Systems

Western Illinois University | Macomb, IL | 05.2026
  • Minor: Human Resource Management
  • GPA: 3.206

Associate of Arts - Computer Science

Black Hawk College | Moline, IL | 2024

Timeline

Hotel IT Manager / Systems Administrator

Axis by Hilton
05.2023 - 06.2026Read More

Front Desk Associate

Element by Marriott
09.2021 - 04.2023Read More

Emergency Response Corps Member

AmeriCorps - Iowa Emergency Response Corps
11.2020 - 05.2021Read More

Western Illinois University

Bachelor of Science from Computer Information Systems
Read More

Black Hawk College

Associate of Arts from Computer Science
Read More

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Isaiah Raya