Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Isaiah Perez

Westmont

Summary

Seasoned professional adept at fostering a positive workplace culture, enhancing employee engagement, and implementing effective performance metrics to achieve organizational KPI goals.

Overview

6
6
years of professional experience

Work History

General Manager

Advance Auto Parts
03.2024 - Current
  • Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitoring financial performance, setting budgets and controlled expenses to provide financial stability and long-term organizational growth.

Shop Manager

Car-X Tire & Auto
11.2023 - 03.2024
  • Maintained strong vendor relationships to negotiate better pricing and terms for store stock/items.
  • Provided expert guidance on automotive parts selection and compatibility for customer inquiries.
  • Participated in regular training sessions on new automotive technologies and sales strategies to enhance product knowledge
  • Monitored and analyzed sales reports to identify opportunities for growth.

Assistant Store Manager

Advance Auto Parts
03.2023 - 11.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Automotive Service Advisor

Bill Jacobs BMW
12.2022 - 03.2023
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Provided exceptional customer service by effectively communicating with customers about their vehicles needs and service options.
  • Handled detailed records of customer interactions and service history to enhance customer relationships.
  • Collaborated with the sales team to promote service packages and upsell additional services that benefited the customer.

Retail Parts Professional

Advanced Auto Parts
11.2021 - 12.2022
  • Resolved customer complaints and issues in a professional manner.
  • Managed inventory levels and stock replenishment to ensure product availability for customers.
  • Maintained a clean and organized sales floor, including merchandising displays.
  • Grouped with team members to achieve sales targets and improve customer satisfaction.

Sales Floor Lead

Home Depot
11.2020 - 11.2021
  • Conducted regular team meetings to motivate team and ensure alignment with sales objectives.
  • Resolved customer complaints and issues promptly, fostering loyalty and repeated business.

Sales Associate

Old Navy, Gap
07.2019 - 11.2020
  • Managed cash register operations, ensuring accurate transactions and efficient customer service.

Education

High School Diploma -

Plainfield South High School
Plainfield, IL
05-2021

Skills

  • Leadership
  • Strategic Planning
  • Team Building
  • Customer Relationship Management
  • Problem Solving
  • Decision Making
  • Performance Metrics
  • Adaptability

Accomplishments

  • Awarded top DIY comp with 10.6% growth.
  • Achieved a successful Controllable Profit in Territory 208.
  • Achieved a successful Controllable Profit in District 2036.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Advance Auto Parts
03.2024 - Current

Shop Manager

Car-X Tire & Auto
11.2023 - 03.2024

Assistant Store Manager

Advance Auto Parts
03.2023 - 11.2023

Automotive Service Advisor

Bill Jacobs BMW
12.2022 - 03.2023

Retail Parts Professional

Advanced Auto Parts
11.2021 - 12.2022

Sales Floor Lead

Home Depot
11.2020 - 11.2021

Sales Associate

Old Navy, Gap
07.2019 - 11.2020

High School Diploma -

Plainfield South High School

Similar Profiles

CREATE PROFILE
Isaiah Perez