Isaiah Dennis
Aurora
Summary
Dynamic professional with extensive experience in team leadership and operational oversight. Known for strong problem-solving abilities and effective communication skills, contributing to improved customer satisfaction and team efficiency. Ready to leverage expertise to drive operational excellence.
Overview
7
7
years of professional experience
Work History
Outbound Lead
PBD Worldwide
Bolingbrook, IL
03.2022 - Current
- Enhanced team productivity by implementing efficient outbound strategies and streamlining processes.
- Trained new hires on company procedures, products, and best practices for successful outbound calling.
- Streamlined internal communication processes, fostering a cooperative environment conducive to achieving goals as a team.
- Implemented quality control measures to ensure consistency in messaging and approach across the outbound team.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Supervisor
Tonys Fresh Market
Bolingbrook, IL
06.2019 - 02.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Communication And Media
DePaul University
Chicago, ILSkills
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Verbal and written communication
- Data entry
- Time management
- Package handling
Timeline
Outbound Lead
PBD Worldwide
03.2022 - Current
Supervisor
Tonys Fresh Market
06.2019 - 02.2022
Communication And Media
DePaul University