Isabella Zanoni (she/her)
Lombard
Summary
Vibrant and community-minded professional with experience in retail, guest services, teaching group fitness classes, and team collaboration. Passionate about building community connections, creating exceptional guest experiences, and promoting an active, healthy lifestyle. Seeking to contribute as a Seasonal Educator at Lululemon by combining strong interpersonal skills with passion for health and wellness
Overview
6
6
years of professional experience
Work History
Lead Instructor, Yoga Sculpt Teacher Training
CorePower Yoga
06.2024 - Current
- Facilitator of Corepowers Yoga sculpt teacher training at least 3 times a year.
- Guide trainees through a comprehensive 50 hour program blending yoga, weight training, cardio, with heat. Teaching them to effectively plan, cue, and successfully lead a high-energy class.
- Community engagement: developing meaningful connections by creating an inclusive and safe environment for everyone.
- Provide coaching and mentorship to newer staff
Prior Authorization Specialist
Advocate Health Care
04.2022 - Current
- Manages the patient referral process from start to finish, ensuring patients are approved for specialized care, receive the necessary auths, and are scheduled.
- Involves coordinating communication between patients, physicians, and insurance companies.
- Review medical policies to ensure compliance, adhere to all HIPAA regulations to protect patient confidentiality.
- Advocate for vulnerable patients who need complex specialty care
- Handle high dollar, high stress, time sensitive pharmacy cases that include lots of moving parts and attention to detail.
- Electronic Health Record(EHR) proficiency; ability to effectively use an EHR system by navigating the software, understanding its features and optimizing workflows to enhance patient care.
- Routinely utilize Microsoft teams, Outlook, Excel, for communication and data analysis.
- Runs reports in the software system that creates a compiled overview of data for analysis, tracking, compliance, system monitoring and forecasting. Reports go directly to the Director of the department.
Yoga Sculpt Instructor
CorePower Yoga
03.2020 - Current
- Develop safe and effective beat driven exercise program for class members.
- Desk shift prior to class includes: greet and check students in the roster, answer membership questions, process any sales including retail, class packs, memberships, and trainings.
- Create and maintain personalized relationships with class members by prioritizing connections.
- Keep studio area safe, organized, and comfortable for students.
- Restock towels and water, ensure visually appealing product areas
- Promote teacher trainings, events, specialty themed classes, and any sales.
Education
Associate of Applied Science - Health Information Management
University of Illinois At Chicago
Chicago, IL12-2021
Skills
- Skilled in building authentic guest connections to support community engagement and brand alignment
- Active listening and communication
- Flexibility and adaptability to shifting priorities
- Event/ experience support (community classes, fundraisers, product launches)
- Promoting wellness and active lifestyle values
Accomplishments
Completion of the NAVIGATE mentoring program- I was nominated by my department leadership for the NAVIGATE mentoring program through Advocate Health Care. This was a cohort-based training designed to help teammates in non-leadership roles develop skills and gain resources to grow professionally.
Timeline
Lead Instructor, Yoga Sculpt Teacher Training
CorePower Yoga
06.2024 - Current
Prior Authorization Specialist
Advocate Health Care
04.2022 - Current
Yoga Sculpt Instructor
CorePower Yoga
03.2020 - Current
Associate of Applied Science - Health Information Management
University of Illinois At Chicago