Isabella Smith
NAPERVILLE
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency
Overview
3
3
years of professional experience
Work History
Receptionist
Elements Massage
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash or card payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Receptionist
HairCuttery
05.2022 - 08.2024
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Greeted visitors and provided them with assistance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Collected cash or card payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Arts - Education
College of DuPage
Glen Ellyn, IL05-2026
High School Diploma -
Naperville North Highschool
Naperville, IL05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Professional demeanor
- Calendar management
- Typing speed
- Tech-Savvy
- Inventory management
- Basic math
- Documentation
- Customer complaint resolution
- Conflict resolution
- Courteous and professional
- Payment processing
- Problem-solving
- Attention to detail
- Customer service
- Calm demeanor
- Positive and professional
- Multitasking and prioritization
- Reception desk management
- Phone etiquette
- Front desk operations
- Document control
Accomplishments
- Assisted management with the training of 5 new staff members at Hair Cuttery.
- Recognized by customers and staff for expedient and effective service.
- While I was at Hair Cuttery I was able to work anywhere from 20 hours to over 30 in a week. While being in high school full time and running a club and producing different shows.
- Since working at Elements Massage for the past 5 months I have had the highest sales rate for memberships.
- For Black Friday at Elements Massage I had the highest sales in giftcards.
Education and Training
Through my education classes at COD, I have learned so many different things about working with people. I have successfully used the skills I have learned in class to ensure clients have the best experience and that if there is any conflict, I have used my skills to resolve it. In the past I have been able to successfully use the skill taught to us in class on adults in stressful situations to ensure that the costumer is getting the best experience `and leaves with a positive outcome.
Languages
English
Full Professional
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Road Trips
- Avid Reader
- Volunteering at local animal shelters and rescue organizations
- Sewing
- Gym Workouts
Timeline
Receptionist
Elements Massage
07.2024 - Current
Receptionist
HairCuttery
05.2022 - 08.2024
Associate of Arts - Education
College of DuPage
High School Diploma -
Naperville North Highschool
Similar Profiles
Joseph KerstenJoseph Kersten
Massage Therapist at Elements MassageMassage Therapist at Elements Massage
Arianna FelixArianna Felix
Licensed Massage Therapist at Elements MassageLicensed Massage Therapist at Elements Massage
Casandra CarrollCasandra Carroll
Licensed Massage Therapist at Elements MassageLicensed Massage Therapist at Elements Massage