Isabella Russo
Rolling Meadows
Summary
Dynamic professional with a proven track record in customer service and office administration, at Mario Tricoci and Chirofit. Managing high-stress situations, enhancing client satisfaction and loyalty. I am someone who is reliable, hardworking, and can be trusted with a wide range of tasks.
Overview
2025
2025
years of professional experience
Work History
Licensed Esthetician
Mario Tricoci Hair Salons And Day Spas
11.2021 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Professional Face/body waxer
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
Administrative Assistant
Chirofit
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Enterrium
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Licensed Esthetician -
Gskin & Beauty
Schaumburg, IL04.2021
High School Diploma -
James B Conant
Schaumburg, IL05.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Scheduling
- Professional Communication
Timeline
Licensed Esthetician
Mario Tricoci Hair Salons And Day Spas
11.2021 - Current
Administrative Assistant
Chirofit
Customer Service Representative
Enterrium
Licensed Esthetician -
Gskin & Beauty
High School Diploma -
James B Conant
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