Isabella Pham
Chicago
Summary
Ability to resolve conflicts efficiently and effectively. 7 years of experience in delivering exceptional customer service and enhancing member satisfaction, recognized as Associate of the Month for outstanding collaboration. Passion for making customers' day brighter with each visit. Proven skills in conflict resolution, team building, and adaptability, with a strong focus on accuracy and efficiency in a fast-paced environment. Passionate about fostering supportive environments and promoting teamwork, as demonstrated in previous roles as a Summer Camp Counselor, team member, and now shift lead for Sweetgreen.
Knowledgeable with proven track record in leading teams and streamlining operations to enhance efficiency. Demonstrated ability to manage shift schedules and resolve conflicts, ensuring smooth daily operations. Known for strong problem-solving skills and effective team communication.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Sweetgreen
Chicago, IL
06.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on effective customer service techniques and product knowledge.
- Conducted performance evaluations, providing constructive feedback to promote employee development and engagement.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates and fostering loyalty.
- Analyzed workflow processes, identifying areas for improvement that increased overall productivity and team morale.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Personal Shopper
Sam's Club
Waukesha, WI
10.2021 - 05.2025
- Delivered exceptional customer service as a Personal Shopper, enhancing member satisfaction and fostering repeat business.
- Associate of the month: Feb 2023 (noticed for outstanding customer satisfaction and collaboration with coworkers)
- Collaborated with team members to streamline picking and dispensing processes, resulting in noticeable improvements in order accuracy and efficiency.
- Ensured accuracy of orders in a fast-paced work environment
Summer Camp Counselor
Elmbrook Church
Brookfield, WI
05.2018 - 08.2021
- Fostered a supportive environment for campers, enhancing their social skills and promoting teamwork through engaging group activities.
- Implemented daily schedules that maximized activity participation, leading to noticeable increases in camper engagement and satisfaction.
- Coordinated with staff to develop safety protocols, ensuring a secure environment that prioritized camper well-being and trust.
- Maintained accurate attendance records and managed supplies efficiently, contributing to smooth camp operations and resource availability.
Education
High School Diploma -
Brookfield East High School
Brookfield, WI01.2022
Skills
- Conflict Resolution
- Team Building
- Customer Engagement
- Time Management
- Communication
- Detail Oriented
- Problem Solving
- Adaptability
- Employee training
Websites
Timeline
Shift Lead Manager
Sweetgreen
06.2025 - Current
Personal Shopper
Sam's Club
10.2021 - 05.2025
Summer Camp Counselor
Elmbrook Church
05.2018 - 08.2021
High School Diploma -
Brookfield East High School
Links
Linkedin