Isabella Mazzola
Spring Grove
Summary
General Manager with a proven track record at Bella's Bouncies, excelling in leadership and problem resolution. Expert in enhancing customer satisfaction and team performance while maintaining inventory accuracy. Skilled in relationship building and time management, fostering a supportive environment that drives operational success and improves service delivery. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
6
6
years of professional experience
Work History
General Manager
Bella's Bouncies
Fox Lake, IL
01.2021 - Current
- Assisted in daily operations, ensuring smooth workflows and customer satisfaction.
- Supported team in coordinating events, parties, and managing schedules.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Maintained inventory accuracy, tracking supplies and product availability.
- Trained new employees on safety protocols and operational procedures.
Rehabilitation Technician
Athletico
Fox Lake, IL
09.2023 - 02.2024
- Assisted patients with exercises and rehabilitation protocols to enhance recovery outcomes.
- Maintained equipment and treatment areas to ensure a safe, clean environment for patient care.
- Documented patient progress and treatment plans in compliance with organizational standards.
- Collaborated with physical therapists to implement tailored rehabilitation strategies for diverse patient needs.
- Monitored patient responses during therapy sessions to adjust interventions as needed for optimal results.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
Education
Bachelor of Marketing And Finance - Marketing And Finance
Roosevelt University
Chicago, IL05-2028
Associate of Arts - General Studies With Focus in Business
McHenry County College
Crystal Lake, IL05-2026
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Relationship building
- Time management
- Operations management
- Staff training/development
Timeline
Rehabilitation Technician
Athletico
09.2023 - 02.2024
General Manager
Bella's Bouncies
01.2021 - Current
Bachelor of Marketing And Finance - Marketing And Finance
Roosevelt University
Associate of Arts - General Studies With Focus in Business
McHenry County College