Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Hall

Mt. Prospect,IL

Summary

Highly accomplished business/systems analyst with demonstrated success as a project manager in creating, implementing, and managing system solutions from conception to implementation. Special expertise lies in problem-solving, workflow systems analysis, procedures redesign, and user training. Excellent analytical, communication, and interpersonal skills.

Overview

24
24
years of professional experience

Work History

Systems/Business Analyst/Developer

Giesecke+Derient - OneSparq LLC
06.2022 - 04.2024
  • Developed applications and reports within Pick and Pack-Inventory Management System (IMS) using Visual Studio, JNode, and DBeaver
  • Utilized JavaScript for front-end development and enhancing user interaction within IMS application
  • Leveraged C# to create efficient and scalable solutions for various components of IMS system
  • Employed C# for backend development, ensuring functionality and performance
  • Implemented Bitwise client connections for optimized data transfer and system performance within IMS environment
  • Utilized Jira for project management and issue tracking, ensuring tasks were organized, tracked, and completed efficiently
  • Assisted end users with IMS support
  • Utilized GitHub for version control, ensuring streamlined collaboration and code management for IMS projects
  • Collaborated closely with cross-functional teams to gather requirements and deliver tailored solutions within IMS framework.
  • Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
  • Served as a liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project lifecycles.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Streamlined IT service management processes by implementing ITIL frameworks.

Software Developer

JDev Technologies
05.2012 - 06.2022
  • C#/Asp.Net 3.5 Developer
  • Entry to Mid-Level C# & ASP.Net Development on web-based trading systems
  • Developed applications in Delphi 7
  • Rewrote several SQL statements to gain order of magnitude improvements in performance
  • Website developer/designer business specializing in Joomla CMS
  • Worked with small and medium-sized businesses to meet website design and operational goals.
  • Championed adoption of ITIL best practices across organization, fostering culture of continuous improvement in service management processes.
  • Maintained strong working relationships with internal stakeholders to understand their unique requirements and provide tailored IT support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Streamlined help desk operations for increased efficiency and improved response times.
  • Developed comprehensive knowledge base articles, enabling faster issue resolution for colleagues and end-users.
  • Leveraged advanced analytics techniques to identify opportunities for cost reduction or revenue generation within operations management processes.

Software Developer / Systems Analyst

W.R Berkley of Monitor Surety Managers
03.2002 - 03.2011
  • Define, test, and implement financial, accounting, and underwriting Surety Software application using Delphi
  • Develop, troubleshoot, and maintain accounting, financing, and insurance process applications
  • Responsible for performing new requirement analysis and designing applications and their interfaces
  • Successfully migrated data environments from Paradox to SQL 7 and SQL 2000
  • Perform all the tasks associated with analysis and testing
  • Train and support end users in various financial, accounting, and Surety underwriting parts of the system
  • Gather requirements from users and develop customized Ad-Hoc queries, reports, and/or database applications for the purpose of providing personnel with information customized to their specific needs
  • Attend meetings as necessary for the purpose of communicating system capabilities to users and/or accommodating district goals
  • Instruct district and building-level staff for the purpose of ensuring proper and efficient usage of the system and notifying users of system changes
  • Develop user materials for the purpose of providing instruction and documentation of applications
  • Coordinate and guide in planning system enhancements to meet customers request for change
  • Consult with and advise managers in the review, preparation, and modification of time and cost estimates for projects
  • Ensure backups are performed properly
  • Regularly update the company website and intranet using HTML, Net Object Fusion, JavaScript.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Provided basic end-user troubleshooting and desktop support.
  • Assisted in the implementation of new software systems, providing end-user training and support during the transition period.
  • Spearheaded change management efforts, minimizing disruptions to ongoing operations during system upgrades or migrations.

Analyst / Programmer

PricewaterhouseCoopers, LLP
02.2000 - 02.2002
  • The naval shipyards need new functionality for intermediate maintenance management planning software
  • Participated in rapid application development throughout the systems development life cycle
  • Performed all the tasks associated with analysis, design, and testing
  • Responsible for performing new requirement analysis and design for both applications and their interfaces, prototyped designs in Delphi, and maintained current documentation
  • Analyzed complex database table structures to resolve user issues and report design
  • WindowsNT, Oracle, Delphi.

Education

Bachelor of Science - Information Management Systems

Lewis University
Romeoville, IL

Skills

  • Knowledge related to surety bonds, Accounting/Finance, LightSpeed software for hotels-reservations, guest services, and point of sale (POS) systems
  • Delphi 7, Delphi12, NET, Visual Basic, Visual Studio, C#, Cobol, CICS, JC, IBM Z-Server
  • UML, Use Cases
  • SQL 2005, 2010 DBA, MySQL, DBeaver 2334, Oracle, Paradox, MS Access, DB2
  • Network Troubleshooting
  • Logging support tickets
  • Software Installation
  • Security awareness
  • Standard Operating Procedures
  • Business Analysis
  • Service Level Management
  • IT Asset Management
  • Database Design
  • End-user support
  • Software development life cycle

Timeline

Systems/Business Analyst/Developer

Giesecke+Derient - OneSparq LLC
06.2022 - 04.2024

Software Developer

JDev Technologies
05.2012 - 06.2022

Software Developer / Systems Analyst

W.R Berkley of Monitor Surety Managers
03.2002 - 03.2011

Analyst / Programmer

PricewaterhouseCoopers, LLP
02.2000 - 02.2002

Bachelor of Science - Information Management Systems

Lewis University

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Isabella Hall