Isabella Hall
Mt. Prospect,IL
Summary
Highly accomplished business/systems analyst with demonstrated success as a project manager in creating, implementing, and managing system solutions from conception to implementation. Special expertise lies in problem-solving, workflow systems analysis, procedures redesign, and user training. Excellent analytical, communication, and interpersonal skills.
Overview
24
24
years of professional experience
Work History
Systems/Business Analyst/Developer
Giesecke+Derient - OneSparq LLC
Bolingbrook, Illinois
06.2022 - 04.2024
- Developed applications and reports within Pick and Pack-Inventory Management System (IMS) using Visual Studio, JNode, and DBeaver
- Utilized JavaScript for front-end development and enhancing user interaction within IMS application
- Leveraged C# to create efficient and scalable solutions for various components of IMS system
- Employed C# for backend development, ensuring functionality and performance
- Implemented Bitwise client connections for optimized data transfer and system performance within IMS environment
- Utilized Jira for project management and issue tracking, ensuring tasks were organized, tracked, and completed efficiently
- Assisted end users with IMS support
- Utilized GitHub for version control, ensuring streamlined collaboration and code management for IMS projects
- Collaborated closely with cross-functional teams to gather requirements and deliver tailored solutions within IMS framework.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Served as a liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project lifecycles.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Streamlined IT service management processes by implementing ITIL frameworks.
Software Developer
JDev Technologies
Wheeling, Illinois
05.2012 - 06.2022
- C#/Asp.Net 3.5 Developer
- Entry to Mid-Level C# & ASP.Net Development on web-based trading systems
- Developed applications in Delphi 7
- Rewrote several SQL statements to gain order of magnitude improvements in performance
- Website developer/designer business specializing in Joomla CMS
- Worked with small and medium-sized businesses to meet website design and operational goals.
- Championed adoption of ITIL best practices across organization, fostering culture of continuous improvement in service management processes.
- Maintained strong working relationships with internal stakeholders to understand their unique requirements and provide tailored IT support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Streamlined help desk operations for increased efficiency and improved response times.
- Developed comprehensive knowledge base articles, enabling faster issue resolution for colleagues and end-users.
- Leveraged advanced analytics techniques to identify opportunities for cost reduction or revenue generation within operations management processes.
Software Developer / Systems Analyst
W.R Berkley of Monitor Surety Managers
Rolling Meadows, Illinois
03.2002 - 03.2011
- Define, test, and implement financial, accounting, and underwriting Surety Software application using Delphi
- Develop, troubleshoot, and maintain accounting, financing, and insurance process applications
- Responsible for performing new requirement analysis and designing applications and their interfaces
- Successfully migrated data environments from Paradox to SQL 7 and SQL 2000
- Perform all the tasks associated with analysis and testing
- Train and support end users in various financial, accounting, and Surety underwriting parts of the system
- Gather requirements from users and develop customized Ad-Hoc queries, reports, and/or database applications for the purpose of providing personnel with information customized to their specific needs
- Attend meetings as necessary for the purpose of communicating system capabilities to users and/or accommodating district goals
- Instruct district and building-level staff for the purpose of ensuring proper and efficient usage of the system and notifying users of system changes
- Develop user materials for the purpose of providing instruction and documentation of applications
- Coordinate and guide in planning system enhancements to meet customers request for change
- Consult with and advise managers in the review, preparation, and modification of time and cost estimates for projects
- Ensure backups are performed properly
- Regularly update the company website and intranet using HTML, Net Object Fusion, JavaScript.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Provided basic end-user troubleshooting and desktop support.
- Assisted in the implementation of new software systems, providing end-user training and support during the transition period.
- Spearheaded change management efforts, minimizing disruptions to ongoing operations during system upgrades or migrations.
Analyst / Programmer
PricewaterhouseCoopers, LLP
Washington DC
02.2000 - 02.2002
- The naval shipyards need new functionality for intermediate maintenance management planning software
- Participated in rapid application development throughout the systems development life cycle
- Performed all the tasks associated with analysis, design, and testing
- Responsible for performing new requirement analysis and design for both applications and their interfaces, prototyped designs in Delphi, and maintained current documentation
- Analyzed complex database table structures to resolve user issues and report design
- WindowsNT, Oracle, Delphi.
Education
Bachelor of Science - Information Management Systems
Lewis University
Romeoville, ILSkills
- Knowledge related to surety bonds, Accounting/Finance, LightSpeed software for hotels-reservations, guest services, and point of sale (POS) systems
- Delphi 7, Delphi12, NET, Visual Basic, Visual Studio, C#, Cobol, CICS, JC, IBM Z-Server
- UML, Use Cases
- SQL 2005, 2010 DBA, MySQL, DBeaver 2334, Oracle, Paradox, MS Access, DB2
- Network Troubleshooting
- Logging support tickets
- Software Installation
- Security awareness
- Standard Operating Procedures
- Business Analysis
- Service Level Management
- IT Asset Management
- Database Design
- End-user support
- Software development life cycle
Timeline
Systems/Business Analyst/Developer
Giesecke+Derient - OneSparq LLC
06.2022 - 04.2024
Software Developer
JDev Technologies
05.2012 - 06.2022
Software Developer / Systems Analyst
W.R Berkley of Monitor Surety Managers
03.2002 - 03.2011
Analyst / Programmer
PricewaterhouseCoopers, LLP
02.2000 - 02.2002
Bachelor of Science - Information Management Systems
Lewis University