Isabella De La Rosa
Chicago
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am also a Junior seeking to find more opportunities other than customer service and in the medical field to find out more about the future. I can be a great addition to any workplace and will find my way around very easily meanwhile being an efficient and collaborative worker. I
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bilingual CSR
Dominos Pizza Inc.
06.2023 - Current
- Conducted quality assurance checks for translated materials, ensuring accuracy and consistency in all bilingual communications.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Junior in High School -
Jones College Prep
Chicago, IL05.2025
Skills
- Fluent Bilingualism
- Call center experience
- Data entry proficiency
- Money handling abilities
- Customer Service
Certification
- Food Handler Card Certified
Violinist
I have been playing Violin for around 8 years. I started in a program called Ravinia with my wonderful teachers who taught me the world of classical and jazz music. Meanwhile I also did Mariachi in my elementary school and played at festivals around my old neighborhood, Little Village. Currently have been playing in my School Orchestra, the Eagle Strings, for three years. This year we will be playing at a competition called Thrills and Trills and we have concerts three times around the school year. Violin has always been an important part of my life and it has been an instrument I can find peace in.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual CSR
Dominos Pizza Inc.
06.2023 - Current
Junior in High School -
Jones College Prep
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