Isabela Magallanes
Marengo
Summary
Experienced bilingual Customer Service Representative with over 3 years in the industry. Skilled in resolving customer inquiries, providing product knowledge, and offering exceptional service. Results-driven bookkeeper with a strong foundation in financial reporting and cash flow management. Skilled in problem-solving and effective communication, ensuring accurate recordkeeping and timely resolution of discrepancies for improved financial integrity.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Sacred heart Parish
Marengo
05.2025 - Current
- Reconciled bank statements monthly to ensure financial accuracy and integrity.
- Prepared payroll by collecting employee hours and processing payments efficiently.
- Coordinated with vendors to resolve billing discrepancies and maintain positive relationships.
- Utilized accounting software for tracking transactions and generating reports effectively.
- Generated monthly balance sheet reconciliations and trial balances.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Advised management on financial decisions by analyzing trends and financial data.
- Handled sensitive financial information with confidentiality and integrity.
Bookkeeper
Sullivans Foods
Marengo
11.2023 - 05.2025
- Maintained accurate records of contributions and expenses for transparency.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed financial transactions, assigning to specific accounts.
- Developed internal control procedures to ensure accurate recordkeeping.
- Handled sensitive financial information with confidentiality and integrity.
- Monitored cash flow, preparing reports to inform management of financial status.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Cashier Team Lead
Sullivan’s Foods
Marengo
10.2021 - 11.2023
- Managed cash drawer accuracy and resolved discrepancies promptly.
- Assisted customers with inquiries and provided product information.
- Maintained a clean, organized work area for team productivity and safety.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Coordinated with other departments when additional support was needed during peak hours.
Education
High School Diploma -
Marengo Community High School
Marengo, IL07-2022
Skills
- Payroll administration
- Bank reconciliation
- Financial reporting
- Accounts payable
- Cash flow management
- Problem solving
- Quickbooks
- Cash handling
- Customer service
- Effective communication
- Drawer balancing
Languages
Spanish
Native/ Bilingual
Affiliations
- Devote Catholic, I've gone on a few mission trips to other countries and served in retreats. Love to help those in need.
Timeline
Bookkeeper
Sacred heart Parish
05.2025 - Current
Bookkeeper
Sullivans Foods
11.2023 - 05.2025
Cashier Team Lead
Sullivan’s Foods
10.2021 - 11.2023
High School Diploma -
Marengo Community High School