Isabela Alvarado
Hillside
Summary
Dynamic and detail-oriented professional with a proven track record in customer service at Illinois Orthopedic Network. Skilled in appointment scheduling and adept at resolving inquiries, enhancing patient satisfaction. Recognized for fostering teamwork and maintaining a welcoming environment, while efficiently managing a multi-line phone system in a fast-paced setting.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Illinois Orthopedic Network
10.2023 - Current
- Greeted patients and visitors, providing exceptional customer service in a fast-paced environment.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled patient appointments using electronic health record (EHR) system, ensuring accuracy and timeliness.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Crew Memeber
McDonald's
10.2019 - 10.2023
- Prepared and served food items following safety and quality standards.
- Operated cash register, processing transactions accurately and efficiently.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to ensure timely service during peak hours.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Morton East High School
Cicero, IL05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Illinois Orthopedic Network
10.2023 - Current
Crew Memeber
McDonald's
10.2019 - 10.2023
High School Diploma -
Morton East High School