Isabel Parra
Round Lake
Summary
Dynamic and compassionate professional with extensive experience in patient care at Mercy Woodstock Hospital and customer service at Quest Food Management Services. Proven ability to enhance patient satisfaction through empathy and effective communication, while maintaining accurate cash handling and inventory control. Committed to fostering positive relationships and ensuring a safe, supportive environment.
Overview
2026
2026
years of professional experience
Work History
Cashier/Food Prep
QUEST FOOD MANAGEMENT SERVICES INC.
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CNA
Mercy Woodstock Hospital
2006 - 2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Northwest Community Hospital
08.2003 - 2006
- Delivered high-quality care to patients on the Oncology Unit in hospital facility.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
CNA Program
William Rainey Harper College
Palatine, IL07.2003
High School Diploma
Buffalo Grove High School
Buffalo Grove, IL05.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Payment processing
- Product restocking
- Merchandise restocking
- Inventory control
Timeline
Cashier/Food Prep
QUEST FOOD MANAGEMENT SERVICES INC.
08.2022 - Current
CNA
Northwest Community Hospital
08.2003 - 2006
CNA
Mercy Woodstock Hospital
2006 - 2008
CNA Program
William Rainey Harper College
High School Diploma
Buffalo Grove High School
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