Isabel Gonzalez
Chicago
Summary
Dedicated patient access representative providing exceptional service through effective communication and organizational skills. Expertise in coordinating appointments and maintaining accurate records, contributing to improved operational efficiency and patient satisfaction.
Overview
14
14
years of professional experience
Work History
PATIENT ACCESS REP
ADVOCATE LUTHERAN GENERAL HOSPITAL
12.2015 - Current
- Ensures prompt courteous service to patients and office staff
- Proposed innovative ideas during team meetings to enhance service delivery
- Accurately collects, analyzes and records demographic
- Coordinates scheduling of appointments for outpatient procedures
- Fostered positive customer service experiences for patients and staff
- Demonstrated strong communication skills in interactions
- Reviews completed orders for materials to ensure completeness and correctness
- Maintains hospital logs and other records and reports manually or via personal computer
- Confers with other office personnel regarding schedules
- Develops, maintains and analyzes data for upper management
- Performed various tasks to facilitate smooth team operations
CASHIER
BINNYS BEVERAGE DEPOT
08.2021 - 09.2023
- Provided friendly assistance with customers/staff
- Follow proper age verification policies
- Stocked/frontfaced products on shelves
- Perform cash register procedures and maintain checkout areas
- Processed customer transactions efficiently at busy beverage retail location.
- Maintained accurate cash register and balanced cash drawer daily.
- Assisted customers with product selection and provided exceptional service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented best practices for sanitation and cleanliness in checkout area.
- Trained new cashiers on procedures and company policies effectively.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Stocker Seasonal
Costco
niles
11.2021 - 01.2022
- Stocked shelves with merchandise to maintain product availability.
- Organized inventory for efficient retrieval and restocking processes.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to optimize product displays and layouts.
- Followed safety protocols to ensure a safe shopping environment for customers.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
NORTHWESTERN HOSPITAL
11.2012 - 07.2015
- Provides excellent customer services
- Obtained and updated personal records Financial demographics in database
- Scheduled appointments for patients
- MEDICAL FACULTY FOUNDATION
Education
High School - General
Notre Dame High School For Girls
06-2005
Skills
- Communication skills
- Multitasking
- Patient scheduling
- Insurance verification
- Medical records management
- Appointment coordination
- Customer relationship management
- Cash handling procedures
- Effective communication
- Team collaboration
- Time management
- Customer service
- Policy understanding
- Flexible schedule
- Conflict resolution
- Multitasking and organization
- Training coordination
- Patient registration
- Friendly and outgoing
- Appointment reminders
Timeline
Stocker Seasonal
Costco
11.2021 - 01.2022
CASHIER
BINNYS BEVERAGE DEPOT
08.2021 - 09.2023
PATIENT ACCESS REP
ADVOCATE LUTHERAN GENERAL HOSPITAL
12.2015 - Current
NORTHWESTERN HOSPITAL
11.2012 - 07.2015
High School - General
Notre Dame High School For Girls