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Associate Principal Engineer

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Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Entry-level IT Support Professional; Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

I have explored a variety of jobs in the past few years I've been in high school. I have gained a lot of experience, especially regarding customer service, conducting efficient schedules for my coworkers shifts, training and helping new employees, and following company protocol and safety measures. I am mature and always try to de-escalate conflict between coworkers and/or customers.

Isaac Villanueva

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Customer Service Manager

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