ISAAC KROSS (CPhT)
Chicago
Summary
Dynamic professional with extensive experience in customer service and transportation scheduling, notably with United Airlines. Proven ability to enhance passenger experiences through effective communication and adherence to safety protocols. Recognized for conflict resolution skills and commitment to excellence, ensuring timely and compliant service delivery in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft
Chicago
04.2023 - Current
- Delivered safe, reliable transportation services to passengers across diverse locations, ensuring timely arrivals and high satisfaction.
- Navigated city streets efficiently to transport passengers safely.
- Communicated effectively with riders to ensure a positive experience.
- Maintained vehicle cleanliness and performed routine inspections regularly.
Flight Attendant/Customer Service Representative
United Airlines
Chicago
08.2019 - 03.2023
- Ensured passenger safety through compliance with regulations and safety protocols.
- Performed pre-flight checks to confirm functionality of equipment and safety gear, reinforcing safety standards.
- Coordinated cabin operations and in-flight communication, streamlining service delivery to elevate passenger experience.
- Facilitated check-in, boarding, and in-flight service, ensuring adherence to FAA regulations and enhancing passenger satisfaction.
Passenger service Agent/Tarmac Transfer Driver
Prospect Airport Services
Chicago
02.2018 - 08.2019
- Coordinated VIP tarmac transfers for Concierge Key members, ensuring seamless, high-priority boarding for elite travelers.
- Facilitated wheelchair transfers for passengers across terminals, contributing to timely boarding and enhanced travel experience.
- Received promotion to Baggage Services Supervisor due to performance excellence.
Scheduler
A1 Medicar
Park Ridge
10.2017 - 07.2018
- Handled 50+ calls per day, assisting patients and medical staff with transportation scheduling and resolving issues in real-time to ensure timely transport.
- Scheduled and dispatched non-emergency medical transportation
- Ensured 100% HIPAA compliance through secure management of patient data and regular privacy audits to protect sensitive information.
- Ceased business operations in response to market conditions.
Education
GED -
General Educational Development
Chicago02-2017
Skills
- Transportation scheduling
- Customer service and support
- Conflict resolution
- Safety protocols and emergency response
- Problem solving and decision making
- Team collaboration
- Time management
- Communication skills
- Baggage handling and flight operations
- Medication dispensing and drug safety
Certification
- Certified Pharmacy Technician (CPhT) PTCB
- Stepful Pharmacy Tech program
- FAA Cabin Crew Certification.
- Flight Attendant Certificate, United Airlines Flight Training Center.
Formerly Known As
Ashish Dave
Timeline
Rideshare Driver
Uber/Lyft
04.2023 - Current
Flight Attendant/Customer Service Representative
United Airlines
08.2019 - 03.2023
Passenger service Agent/Tarmac Transfer Driver
Prospect Airport Services
02.2018 - 08.2019
Scheduler
A1 Medicar
10.2017 - 07.2018
GED -
General Educational Development