Isaac Gray
Rock Island
Summary
Dynamic General Manager with a proven track record at Pancheros Mexican Grill, enhancing operational efficiency and boosting sales through strategic menu adjustments. Skilled in team leadership and training, I improved food safety compliance by 25% and fostered a culture of exceptional customer relations, driving repeat business and satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Pancheros Mexican Grill
09.2020 - Current
- Oversaw daily operations to ensure efficient service and quality standards.
- Developed and implemented training programs to enhance staff performance and customer satisfaction.
- Managed inventory processes, reducing waste through effective stock control measures.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed sales trends to drive menu adjustments and promotional strategies for increased revenue.
- Established operational protocols to improve food safety compliance and workplace efficiency, improving Eco Sure visits by 25%.
- Implemented customer feedback systems to identify areas for service improvement and enhance guest experience.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Led staff meetings to communicate goals, expectations, and foster team collaboration.
Sales Associate
Whiteys Ice Cream Parlor
02.2016 - 06.2020
- Delivered exceptional customer service, fostering repeat business and positive reviews.
- Maintained cleanliness and organization of the ice cream parlor, ensuring a welcoming environment.
Education
High School Diploma -
West Highschool
Davenport IA11-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Inventory control
- Staff training
- Training and development
- Customer relations
- Staff supervision
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff development
- Team training and development
- Labor cost controls
- Project management
- Recruitment
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 30% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Pancheros Mexican Grill
09.2020 - Current
Sales Associate
Whiteys Ice Cream Parlor
02.2016 - 06.2020
High School Diploma -
West Highschool