Iryna Marykot
Wheeling
Summary
Dynamic professional with proven expertise in customer service and organization skills, demonstrated at Tricoci Salon and Spa. Excelled in enhancing customer satisfaction and streamlining front desk operations. Skilled in telephone etiquette and data entry, I effectively increased sales through exceptional client relations and efficient scheduling, showcasing a blend of hard and soft skills vital for high-paced environments.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Tricoci Salon and Spa
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Victoria's Secret & PINK
10.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Perfectly owned the cash register.
Sales Advisor
CDS Club Demonstration Services
01.2023 - 05.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Understanding Common Food Allergens.
- Cooking Product for Sale.
Education
No Degree - English-as-a-Second-Language Education
William Rainey Harper College
Palatine, IL05-2024
High School Diploma -
Snyatinsky Lyceum Named By Vasyl Stefanyk
Antina Lototskogo Street, 13, Snyatyn05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling appointments
- Multi-line telephone operation
- Front desk operations
- Phone etiquette
- Customer service
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Full Professional
Timeline
Receptionist
Tricoci Salon and Spa
10.2024 - Current
Sales Associate
Victoria's Secret & PINK
10.2023 - 10.2024
Sales Advisor
CDS Club Demonstration Services
01.2023 - 05.2023
No Degree - English-as-a-Second-Language Education
William Rainey Harper College
High School Diploma -
Snyatinsky Lyceum Named By Vasyl Stefanyk
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