Irma De La Torre-Torres
Chicago
Summary
Experience includes managing cash transactions and providing customer support in a retail setting. Key actions involved greeting customers professionally, processing payments efficiently, and handling returns while prioritizing customer satisfaction. Maintained cleanliness and organization of the sales floor and checkout area, supporting overall store operations. Demonstrated adaptability by performing additional duties as assigned by management, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Retail Cashier
DD’s Discount
Chicago
03.2021 - 05.2021
- Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
- Maintained a clean and orderly checkout area.
- Greeted customers in a friendly and professional manner.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Processed cash, credit, and check payments accurately and efficiently.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Followed company policies regarding payment methods, discounts, refunds.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Reported suspicious behavior, incidents and theft to support loss prevention.
Cashier
Rossy’s supermercado
Chicago
04.2019 - 06.2020
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
Cashier
Goodwill
Bolingbrook
09.2016 - 05.2017
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
GED -
Richard J Daley College
Chicago, ILSkills
- Cash handling accuracy
- Effective communication
- Time management
- Excellent customer service
- Multitasking ability
- Honest
- Adaptability
Languages
Spanish
Professional
English
Professional
Timeline
Retail Cashier
DD’s Discount
03.2021 - 05.2021
Cashier
Rossy’s supermercado
04.2019 - 06.2020
Cashier
Goodwill
09.2016 - 05.2017
GED -
Richard J Daley College