Irishdale Palen
Total Quality Logistics
Chicago
9
years of professional experience
Results-driven Logistics and Sales Professional experienced in freight brokerage, carrier sales, and business development. Achieved significant growth by building strong customer relationships, managing complex supply chains, and resolving transportation challenges. Focused on delivering customized solutions and exceeding sales targets in fast-paced environments.
Work History
Logistics Account Executive
2 Months- Manage freight shipments by connecting shippers with qualified carriers across North America.
- Generated new business through high-volume outbound prospecting and cold calling efforts.
- Negotiate freight rates with carriers to maximize profitability.
- Established relationships with carriers to ensure reliable transportation capacity.
- Coordinated shipment execution and resolved transportation issues proactively to maintain service quality.
- Work in a fast-paced brokerage environment balancing customer service, sales, and logistics operations.
- Manage multiple shipments simultaneously while meeting strict deadlines.
- Utilize CRM and transportation management systems to track opportunities and freight activity.
- Managed client accounts by coordinating logistics solutions tailored to customer needs.
Business Development Representative
4 Months- Managed full sales cycle from prospecting to closing, ensuring client satisfaction and retention.
- Generated new business through high-volume cold calling, expanding client base and market reach.
- Build long-term partnerships with business owners.
- Negotiate pricing and customize marketing solutions.
- Built long-term partnerships with business owners, enhancing customer loyalty and repeat business.
- Executed outreach strategies to identify and engage potential business partners.
- Developed and maintained strong relationships with clients to drive revenue growth.
Sales Representative
5 Months- Consistently achieve sales targets in a competitive environment.
- Recommended customized wireless solutions that addressed customer needs.
- Built strong customer relationships that fostered repeat business.
- Explained complex products clearly, enhancing customer understanding.
- Developed expertise in product knowledge to effectively address customer inquiries and needs.
- Executed daily sales strategies to enhance customer engagement and drive revenue growth.
In-Home Sales Expert
3 Years 9 Months- Consulted with customers to identify and recommend tailored technology solutions.
- Managed complete sales process, ensuring seamless transition from consultation to installation.
- Built long-term customer relationships by delivering exceptional service and support.
- Consulted with customers to recommend technology solutions.
- Developed and implemented strategic sales initiatives to increase market penetration and customer engagement.
- Trained and mentored junior sales staff, fostering a collaborative team environment and enhancing performance.
- Conducted regular performance assessments to identify areas for improvement in sales processes and team effectiveness.
- Utilized CRM software to track sales metrics, manage leads, and streamline communication with potential customers.
Sales Representative
3 Years 8 Months- Engaged 100+ prospects daily, creating a steady pipeline of sales opportunities.
- Achieved consistent daily sales average of 8-10, contributing to overall revenue growth.
- Honed objection-handling and closing skills, leading to increased conversion rates.
- Collaborated with team members to achieve sales targets and improve overall performance metrics.
- Assisted customers in selecting appropriate mobile devices and accessories, ensuring satisfaction with purchases.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Conducted market research to identify trends and recommend new products for inventory expansion.
Education
Bachelor's Degree - Aviation
Associate Degree - Engineering Science
High School Diploma
Skills
Freight Brokerage
Carrier Sales
Negotiation and Rate Discussions
Rate negotiation
Client retention
Transportation management
Pipeline Management
Outbound Prospecting
Client Account Management
Carrier negotiation
Problem resolution
Detail orientation
Communication
Client retention
Critical thinking
Relationship management
Timeline
Logistics Account Executive
Total Quality Logistics
05.2026 - CurrentRead More
Business Development Representative
Groupon
01.2026 - 05.2026Read More
Sales Representative
Cellular Sales
08.2025 - 01.2026Read More
In-Home Sales Expert
AT&T Corporate
10.2021 - 07.2025Read More
Sales Representative
Onsite Marketing
05.2017 - 01.2021Read More
City Colleges of Chicago
Associate Degree from Engineering Science
Read More
Lewis University
Bachelor's Degree from Aviation
Read More
International Schools Group Al-khobar
High School Diploma
Read More