Iris Ramirez

Conduct thorough reviews to identify potential process improvements that safeguard the bank and enhance the customer experience.

Engage with LOB partners to assess their processes and identify opportunities for policy and process enhancements.

Work closely with researchers to enhance their skills during cases research, providing constructive feedback to support their development.

Regularly evaluate existing procedures and update them as necessary to ensure they remain effective and aligned with organizational goals.

Manage a team of analysts assisting escalated complaints.

Ensure adherence to policy and procedures

Drove performance of staff with a positive work atmosphere and administering recognition and rewards programs.

Facilitated weekly meetings to communicate team performance goals and results.

Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.