Iris Morales
Northlake
Summary
I am a recent graduate, and a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, exceptional interpersonal skills, and a strong willingness to learn and contribute.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Express Factory Outlet
Rosemont
08.2022 - Current
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled returns and exchanges according to company policies.
- Provided customer service support for inquiries, complaints, and returns.
Associate
Abercrombie & Fitch
Oak Brook
08.2023 - 01.2025
- Performed cash register functions accurately and efficiently.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Cashier
Envios De Dinero Barri
Melrose Park
03.2022 - 08.2022
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained customer satisfaction by quickly and professionally handling modifications to their receipts.
- Processed customer payments quickly and returned exact change
- Counted and balanced cashier drawers.
Runner
Shepherds Learning Academy
Stone Park
01.2021 - 03.2022
- Provided excellent customer service while meeting challenging time goals.
- Office work.
- Directly interacted with parents and students.
- Maintenance duties.
Education
Associate of Arts - Elementary Education
Triton College
River Grove, IL12-2024
High School Diploma -
West Leyden High School
Northlake, IL05-2022
Skills
- Bilingual
- Leadership qualities
- Multitasking and organization
- Customer relationship management (CRM)
- Customer engagement
- Customer transactions
- Cash handling
- Oral communication
- Basic computer skills
- telephone reception
Accomplishments
- Honor roll 4 years
- National Honor Society Member
- Spanish Honor Society Member
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- ELS Paraprofessional Educator License 2025
Timeline
Associate
Abercrombie & Fitch
08.2023 - 01.2025
Associate
Express Factory Outlet
08.2022 - Current
Customer Service Cashier
Envios De Dinero Barri
03.2022 - 08.2022
Runner
Shepherds Learning Academy
01.2021 - 03.2022
Associate of Arts - Elementary Education
Triton College
High School Diploma -
West Leyden High School