Irie Crouch
Lisle
Summary
Strong leader in cultivating teamwork and mentoring staff to enhance performance in a fast-paced retail space. Proven track record of delivering outstanding experiences for customers and staff alike. Strong focus on achieving high standards and driving results through effective collaboration.
Overview
7
7
years of professional experience
Work History
Supervisor
H&M Hennes & Mauritz
Bolingbrook
08.2022 - Current
- Supervise and coach a team of 12 sales advisors in best practices, ensuring excellent customer service.
- Train and mentor the team on customer service standards, maintaining high loyalty SOR.
- Support Omni experience in store through shared device usage
- Facilitate and maintain stockroom organization.
- Streamline truck shipment processes, reducing completion times.
- Collaborate with department managers and visual merchandisers to ensure a smooth workflow and project alignment.
- Evaluate the needs of departments and delegate tasks to optimize overall productivity.
Assistant Manager
Amici Grill and Pizzeria
Highland
08.2018 - 08.2022
- Greeted and accommodated guests, ensuring a positive experience.
- I listened to customer concerns and complaints, and quickly resolved the issues.
- Coordinated staff schedules to align with peak service times and employee availability.
- Trained new employees on restaurant policies and procedures.
- Used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Some College (No Degree) - Elementary Education
Purdue University Northwest
Hammond, INSkills
- Leadership
- Customer service excellence
- Sales coaching
- Stock organization
- truck optimization
- Teamwork
Timeline
Supervisor
H&M Hennes & Mauritz
08.2022 - Current
Assistant Manager
Amici Grill and Pizzeria
08.2018 - 08.2022
Some College (No Degree) - Elementary Education
Purdue University Northwest
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