Summary
Overview
Work History
Education
Skills
Timeline
Generic

IRENE LOPEZ

Chicago

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

20
20
years of professional experience

Work History

Patient Care Coordinator

Progressive Care for Women
06.2024 - Current
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Supervisor/Patient Registration Representative

The Association for Women's Health Care
06.2016 - 06.2024
  • Registered patients for procedures and surgeries using streamlined admission processes
  • Facilitated contact between patient and business office to develop payment plan
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Patient Registrar/Office Manager Assistant

LakeShore Medical Associates
06.2013 - 09.2015
  • Explained costs of medical procedures to help patients make informed decisions
  • Verified medications, symptoms and other important patient information for entry into patient management system.
  • Processed incoming telephone calls and messages based on office policy and procedure
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.

Housing Counselor

Spanish Coalition for Housing
05.2005 - 12.2008
  • Supervised direct reports and enforced adherence to established procedures and deadlines
  • Maintained accurate payroll records and submitted data to accounting department for processing
  • Collaborated with department leads and senior management to coordinate operations and drive improvements
  • Conducted thorough assessments of client eligibility for various housing assistance programs, ensuring accurate placement and appropriate support.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

MacCormac College
Chicago, IL

Skills

  • HIPAA compliance
  • Organizational skills
  • Insurance practices
  • Appointment scheduling
  • Medical terminology
  • Healthcare operations
  • Critical thinking skills
  • Patient care coordination
  • Spanish fluency

Timeline

Patient Care Coordinator

Progressive Care for Women
06.2024 - Current

Supervisor/Patient Registration Representative

The Association for Women's Health Care
06.2016 - 06.2024

Patient Registrar/Office Manager Assistant

LakeShore Medical Associates
06.2013 - 09.2015

Housing Counselor

Spanish Coalition for Housing
05.2005 - 12.2008

MacCormac College

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IRENE LOPEZ