Irene Beltran
Chicago
Summary
Motivated and results-driven professional with over 18 years of customer service experience in various industries.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freight Team Associate
Home Depot
10.2024 - Current
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Bay breakdown
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Permanent Makeup Artist
Evertrue Microblading Salon
01.2022 - Current
- Conducted consultations to understand client's desired look while educating clients services I offer and treatment aftercare.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Schedule clients appointments
- Shock salon and maintain up-to-date on OSHA compliance.
Part-time Bartender/Server
Cebu Restaurant
07.2021 - 12.2023
- Assists customers with food selections, alcoholic and non-alcoholic beverages and ensured overall satisfaction with their dining experience
- Mixed and serve cocktails, wine and beer to order
- Utilize Point of Sale (POS) system to relay orders to kitchen staff
- Maintain cleanliness and stock of bar
Registered Medical Assistant/Asthma Educator
University of Illinois Medical Center
03.2017 - 01.2022
- Review Asthma Action plans and Food Allergy Emergency plans with patients and parents
- Instruct patients on how to properly use their asthma medications
- Assist with skin allergy testing and pulmonary function test
- Coordinate pediatric urology clinics and schedule OR procedures
- Obtain vitals, perform EKG's, urine dips, pregnancy tests, Hemoglobin Alc's and stock exam rooms and Hemo/onc cart
- Phone triage and task management
- Cross trained to assist with in-office circumcisions that were performed by General Pediatricians
Electrician Helper
DSJ Electric LLC
04.2017 - 04.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Enhanced team morale by fostering a positive work environment, contributing to improved communication and collaboration among colleagues.
- Maintained accurate records of completed tasks, materials used, and time spent on each project for efficient documentation purposes.
- Effectively managed time and prioritized tasks, ensuring project deadlines were met without compromising quality of work.
- Inspected electrical systems for safety and code compliance.
Registered Medical Assistant
Advocate Medical Group
04.2013 - 03.2017
- Coordinate six multidisciplinary clinics and two developmental pediatric clinics
- Answer urgent phone calls and aid in task management
- Form a general impression, obtain vital signs, medical histories, medications, allergies and document in EMR such as Allscripts
- Oversee monthly crash cart, AED, and fire extinguishers checks
- Schedule patient appointments through Flowcast and aid in clinical prep for multidisciplinary clinics such as NICU follow-up, Cleft Palate, Spina Bifida, Martha Washington, Skeletal Dysplasia, and ADHD clinics
- Refill prescriptions including controlled substances under Physician's care
- Train externs or newly hired staff on medical assistant expectations
- Cross trained to cover other Pediatric Subspecialty departments such as Hem/Onc, Neurology, Pulmonology, General and Plastic Surgery, Cardiology, Nephrology, Endocrinology and Sports Medicine on an as needed basis
- Active member in Associate Satisfaction Committee
Registered Medical Assistant
Advocate Medical Group
05.2007 - 03.2012
- Obtain vitals, administer vaccinations, perform EKG's, stock exam rooms, and autoclave instruments
- Perform specimen collection, track test results, and inform patients of test results
- Chaperone Physician during patient examinations and assisted during procedures such as pap smears, endometrial biopsies, colposcopies, LEEPs, and skin tag removals
- Phone triage and task management
- Refill prescriptions including controlled substances under Physician's care
- Cross trained to cover other departments such as Geriatrics, Internal Medicine, Sports Medicine, Cardiology, Rheumatology and Complementary Medicine on an as needed basis
Education
Medical Assistant - undefined
Lincoln Technical Institute
12.2006
High School Diploma - undefined
Carl Schurz High School
06.2005
Skills
- Brand representation
- Team collaboration
- Service standard compliance
- Coordination
- Adaptability and flexibility
- Microsoft outlook, word, and Excel
References
- Tiffany Chin, 312-927-1921
- Marlon Tan, 510-676-8556
- Julia Sanchez, 773-430-6807
Certification
- Registered Medical Assistant, Active
- BLS for Health Care Providers, Active
- Asthma Educator, 11/2018, Active
Community Service
- Former Member, Lutheran General Hospital Family Advisory Council, Provide LGH with hospital protocol improvements and new ideas to better serve pediatric patients and their families.
- March of Dimes Team Leader/Volunteer, Encouraging community awareness of neonatal health concerns, infant development, and the importance of full term pregnancies by fundraising over $2,500.
- Annual LifeSource Blood Drive Host, Organize the volunteer team, facility reservation, and location to park donor coach for the Host A Drive Program. Donations to LifeSource exceeded the original goal of 30 units, receiving 50 units total.
Timeline
Freight Team Associate
Home Depot
10.2024 - Current
Permanent Makeup Artist
Evertrue Microblading Salon
01.2022 - Current
Part-time Bartender/Server
Cebu Restaurant
07.2021 - 12.2023
Electrician Helper
DSJ Electric LLC
04.2017 - 04.2021
Registered Medical Assistant/Asthma Educator
University of Illinois Medical Center
03.2017 - 01.2022
Registered Medical Assistant
Advocate Medical Group
04.2013 - 03.2017
Registered Medical Assistant
Advocate Medical Group
05.2007 - 03.2012
Medical Assistant - undefined
Lincoln Technical Institute
High School Diploma - undefined
Carl Schurz High School
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