Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Additional Information
Affiliations
Languages
Timeline
Generic
Inna Drahova

Inna Drahova

Kiev

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Documents processor

Aspire Global
09.2022 - Current
  • Monitored workflow process for timely completion of tasks within set deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior Customer support agent

Aspire Global
05.2020 - 09.2022
  • Advisory services to users of Aspire Global owned casino websites regarding responsible gaming, games, cash outs, bonus system, company terms and conditions
  • Creating requests for game providers based on the company ticket system (checking and resolving stuck games, bet disputes, game technical issues)

Specialist of transport department

Hegelmann Transporte Sp. z.o.o
01.2020 - 03.2020
  • Searching for loads available in Timocom transport system, agreeing on price and delivery terms
  • Control of goods delivery, constant communication with a client

Specialist of analytical department

Hegelmann Transporte Sp. z.o.o
10.2019 - 01.2020
  • Input of transport orders to the department tracking file with mileage data
  • Analysis of mileage exceed versus mileage allocated for every transport order

Consolidated data analyst

Hegelmann Transporte Ukraine
11.2017 - 10.2019
  • Transport orders input to Abona accounting system
  • Incoming invoices input to Abona accounting system
  • Receivable handling: clients phone calls and emails checking debts payment
  • Payment status checking for the transport orders

Corporate MS&P assistant

Procter and Gamble Ukraine
04.2017 - 11.2017
  • Trade funds management
  • Sales department support (Customers’ Proof of Performance report)
  • Promo planning tool maintenance and update
  • Customer Scorecards maintenance
  • KBD admins work coordination

Contract Specialist + Plant manager assistant

Procter and Gamble Ukraine
04.2013 - 04.2017
  • Preparation and agreement of contracts, additional agreements for import/export of the materials
  • Documents set preparation for obtaining the hygiene and other permits for raw and packing materials
  • Creation of HTS (customs) codes for new purchased materials
  • Materials safety data sheets getting by the suppliers and their translation
  • New products description creation in SAP
  • Arrangement of the meetings, business appointments that are led by the manager (getting the necessary data; meeting participants informing on the meeting time, place and other details), meeting minutes keeping
  • Expense reports preparation on business trip and administrative expenses of the employees
  • Cooperation with the travel agency on tickets and hotels reservation and visas getting
  • Business documents translation

Planning specialist

Procter and Gamble Ukraine
04.2012 - 04.2013
  • Planning and ordering the raw materials for production through SAP
  • Preparation and agreement of contracts, additional agreements for import of materials
  • Documents preparation for materials export
  • Electronic matrix of the department results keeping

PM Assistant

Procter and Gamble Ukraine
07.2004 - 04.2012
  • Arrangement of the meetings, business appointments that are led by the manager (getting the necessary data; meeting participants informing on the meeting time, place and other details), meeting minutes keeping
  • Expense reports preparation on business trip and administrative expenses of the employees
  • Data entering to the scorecard of the company
  • Cooperation with the travel agency on tickets and hotels reservation and visas getting
  • Business documents translation
  • Corporate site upgrade
  • Company affiliate employees’ visits arrangement, invitation letters preparation
  • Corporate mail groups creation
  • Time sheets of employees tracking
  • Preparation and translation of articles for the plant newspaper

Education

Higher, master’s degree - Foreign philology

Zaporozhe State University
07.2004

Skills

  • Typing speed
  • Document review
  • Data accuracy
  • Document management

Languages

  • English, fluent
  • German, fluent

Personal Information

Date of Birth: 09/21/82

Additional Information

Advisory services to users of Aspire Global owned casino websites regarding responsible gaming, games, cash outs, bonus system, company terms and conditions., Creating requests for game providers based on the company ticket system (checking and resolving stuck games, bet disputes, game technical issues), 05/18/20, 09/12/22, Searching for loads available in Timocom transport system, agreeing on price and delivery terms., Control of goods delivery, constant communication with a client., 01/23/20, 03/04/20, Input of transport orders to the department tracking file with mileage data., Analysis of mileage exceed versus mileage allocated for every transport order., 10/23/19, 01/23/20, Transport orders input to Abona accounting system., Incoming invoices input to Abona accounting system., Receivable handling: clients phone calls and emails checking debts payment., Payment status checking for the transport orders., 11/06/17, 10/18/19, Trade funds management., Sales department support (Customers’ Proof of Performance report)., Promo planning tool maintenance and update., Customer Scorecards maintenance., KBD admins work coordination., 04/03/17, 11/01/17, Preparation and agreement of contracts, additional agreements for import/export of the materials., Documents set preparation for obtaining the hygiene and other permits for raw and packing materials., Creation of HTS (customs) codes for new purchased materials., Materials safety data sheets getting by the suppliers and their translation., New products description creation in SAP., Arrangement of the meetings, business appointments that are led by the manager., Expense reports preparation on business trip and administrative expenses of the employees., Cooperation with the travel agency on tickets and hotels reservation and visas getting., Business documents translation., 04/01/13, 04/01/17, Planning and ordering the raw materials for production through SAP., Preparation and agreement of contracts, additional agreements for import of materials., Documents preparation for materials export., Electronic matrix of the department results keeping., 04/01/12, 04/01/13, Arrangement of the meetings, business appointments that are led by the manager., Expense reports preparation on business trip and administrative expenses of the employees., Data entering to the scorecard of the company., Cooperation with the travel agency on tickets and hotels reservation and visas getting., Business documents translation., Corporate site upgrade., Company affiliate employees’ visits arrangement, invitation letters preparation., Corporate mail groups creation., Time sheets of employees tracking., Preparation and translation of articles for the plant newspaper., 07/01/04, 04/01/12

Affiliations

  • Cooking
  • Embroidering
  • Building Lego constructions

Languages

Russian
First Language
Ukrainian
Advanced (C1)
C1
English
Advanced (C1)
C1
German
Advanced (C1)
C1
Polish
Upper Intermediate (B2)
B2

Timeline

Documents processor

Aspire Global
09.2022 - Current

Senior Customer support agent

Aspire Global
05.2020 - 09.2022

Specialist of transport department

Hegelmann Transporte Sp. z.o.o
01.2020 - 03.2020

Specialist of analytical department

Hegelmann Transporte Sp. z.o.o
10.2019 - 01.2020

Consolidated data analyst

Hegelmann Transporte Ukraine
11.2017 - 10.2019

Corporate MS&P assistant

Procter and Gamble Ukraine
04.2017 - 11.2017

Contract Specialist + Plant manager assistant

Procter and Gamble Ukraine
04.2013 - 04.2017

Planning specialist

Procter and Gamble Ukraine
04.2012 - 04.2013

PM Assistant

Procter and Gamble Ukraine
07.2004 - 04.2012

Higher, master’s degree - Foreign philology

Zaporozhe State University
Inna Drahova