Indica Newman
Rockford
Summary
Personable professional with hands-on experience in childcare, customer service, and event coordination. Recognized for creating engaging, nurturing environments for children while resolving customer issues with effective communication. Strong organizational skills ensure smooth operations in fast-paced settings, enhancing guest satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Lead CSR
Emery Air
Rockford
01.2025 - Current
- Supervised daily operations of customer service team at Emery Air, ensuring high service standards and team effectiveness.
- Resolved escalated customer issues with effective communication strategies.
- Trained new staff on company policies and customer service protocols, facilitating smooth onboarding and consistent service delivery.
- Coordinated schedules for optimal coverage during peak hours, enhancing response times and customer satisfaction.
- Processed and managed billing inquiries from clients and vendors.
- Reviewed invoices for accuracy and compliance with company policies.
CHECK-IN AND BOARDING
EMERY AIR
01.2025 - Current
- Streamlined passenger check-in by verifying identification, managing reservations, and ensuring TSA compliance for seamless travel experience.
- Provided clear boarding instructions and assisted with the boarding process to ensure timely flight departures.
- Executed security screenings and enforced safety protocols to enhance safety in a high-security, fast-paced airport environment.
- Collaborated with airport staff and security personnel to maintain smooth operations and passenger safety.
PRIVATE NANNY
Private Client
Byron
01.2017 - 12.2025
- Provided full-time care for two young girls, creating a safe, structured, and nurturing environment tailored to their developmental stages.
- Developed and led engaging daily activities, fostering creativity and learning through arts and crafts, educational games, outdoor play, and reading time.
- Facilitated open communication with parents to align on schedules, behavior, and developmental goals.
HOME HEALTH CARE
IDHS
Rockford
01.2022 - 01.2024
- Coordinated transportation for doctor's appointments and errands to enhance access to healthcare.
- Managed grocery shopping and meal preparation to ensure clients received balanced nutrition.
- Supported clients with household tasks to promote comfort and well-being.
- Ensured cleanliness and safety in living spaces by organizing and decluttering regularly.
Party Hostess
Don Carter Lanes
Rockford
02.2021 - 05.2023
- Executed birthday parties and events for guests at a busy bowling alley, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food and beverage service, facilitating seamless event flow.
- Managed guest check-in processes for smooth party arrivals and transitions.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
Education
Some College (No Degree) - BUSINESS ADMINISTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire, OHSkills
- Customer service
- Escalation management
- Team leadership
- Training development
- Billing resolution
- Process improvement
- Problem solving
- Time management
Languages
English, Native
Timeline
Lead CSR
Emery Air
01.2025 - Current
CHECK-IN AND BOARDING
EMERY AIR
01.2025 - Current
HOME HEALTH CARE
IDHS
01.2022 - 01.2024
Party Hostess
Don Carter Lanes
02.2021 - 05.2023
PRIVATE NANNY
Private Client
01.2017 - 12.2025
Some College (No Degree) - BUSINESS ADMINISTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY