Immanuel Ogundipe
Chicago
Summary
Dynamic IT Technician with hands-on experience at It Takes A Village Inc., excelling in computer troubleshooting and customer service. Proven ability to communicate complex technical concepts to non-technical users while delivering exceptional support. Recognized for strong teamwork and time management skills, consistently meeting tight deadlines and enhancing user satisfaction.
Overview
1
1
year of professional experience
Work History
Apprentice IT Technician
It Takes A Village Inc.
05.2023 - 08.2023
- Disassembled and reassembled computer hardware to support end-user workstation setup
- Engaged with staff and internal teams to troubleshoot basic system issues
- Strengthened communication skills by explaining technical steps to non-technical users
- Gained experience working independently and meeting tight technical support deadlines
Courtesy Cart Patrol
Menards
06.2022 - 03.2023
- Delivered high-quality customer service by assisting shoppers with locating items and carrying purchases to vehicles.
- Answered product-related questions and offered personalized assistance to enhance the shopping experience.
- Maintained organized entryways and returned carts to ensure safety and accessibility.
- Communicated effectively with team members to respond to customer needs during peak hours.
- Demonstrated accountability and punctuality across all assigned shifts.
Education
Bachelor of Science - Computer Engineering
University of Illinois-Chicago
Chicago, IL05-2027
Skills
- Customer service & Communication
- Team Collaboration
- Time Management & Multitasking
- Computer Troubleshooting
- Quick Learner of point-of-sale and inventory systems
- Sales Support
Timeline
Apprentice IT Technician
It Takes A Village Inc.
05.2023 - 08.2023
Courtesy Cart Patrol
Menards
06.2022 - 03.2023
Bachelor of Science - Computer Engineering
University of Illinois-Chicago
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