Immanuel Leflore
Summary
Results-driven IT Specialist with a proven track record of success in leading enterprise support teams. Five years of experience as an IT Enterprise Support Specialist and Team Lead. Adept at fostering collaboration, implementing innovative solutions, and ensuring optimal IT performance. Goal is to leverage expertise in IT management to drive efficiency, productivity, and growth within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Global Support Specialist
Eversana
04.2023 - Current
- Lead a team of IT professionals responsible for providing enterprise-level support, ensuring the availability, reliability, and security of IT systems and infrastructure
- Develop and implement strategic IT initiatives to streamline operations, enhance efficiency, and align technology solutions with business objectives
- Oversee IT projects from inception to completion, including system upgrades, migrations, and implementations, ensuring adherence to timelines and budgets
- Collaborate with cross-functional teams to assess technology needs, identify opportunities for improvement, and implement solutions that drive business value
- Manage vendor relationships, negotiate contracts, and evaluate service level agreements (SLAs) to ensure optimal performance and cost-effectiveness
- Conduct regular performance evaluations, provide feedback, and mentor team members to foster professional growth and development
- Stay abreast of emerging technologies, industry trends, and best practices to recommend innovative solutions and drive continuous improvement
Enterprise Support Specialist
Intouch Group
01.2020 - 04.2023
- Addressed technical problems in large-scale IT systems, networks, and applications to maintain high productivity.
- Managed team tasks efficiently, ensuring all issues are resolved promptly and customer service standards were upheld.
- Developed and maintained documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge transfer and support scalability
- Collaborated with stakeholders to identify opportunities for process improvement, automation, and efficiency gains, implementing solutions to enhance IT service delivery
- Conducted training sessions and workshops to educate end-users on best practices, security protocols, and new technologies, promoting self-sufficiency and user empowerment
Education
Bachelor's Degree - Science
Tuskegee University
01.2018
Skills
- IT Infrastructure Oversight
- Collaborative Team Management
- Project Execution
- Customer Technical Assistance
- Network Management
- Vendor Coordination Expertise
- Organizational Strategy
- Effective Problem Resolution
- Strong Interpersonal Communication
Certification
AWS Cloud Practitioner
Timeline
Global Support Specialist
Eversana
04.2023 - Current
Enterprise Support Specialist
Intouch Group
01.2020 - 04.2023
Bachelor's Degree - Science
Tuskegee University
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