Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imelda Soto

Joliet

Summary

Encouraging administrative manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Inventory Associate

Factory Motor Parts
01.2024 - 08.2025
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
  • Rejected damaged items, recorded shortages.
  • Completed physical inventory counts everyday.

Administrative Assistant

Hearthside Food Solutions
09.2019 - 05.2023
  • Perform safety CDC routine auditing. Enforcing safety protocol procedures and measures.
  • Perform routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve employees needs.
  • Softwares trained in are: Kronos, PICK, and SAP

Supervising Agent

Liberty National Life Insurance Co.
11.2016 - 09.2019
  • Facilitate on-boarding and training of new hires on sales procedures and product functionality.
  • Manage activity of a team of agents to plan and actualize weekly, monthly, quarterly goals.
  • Demonstrate product presentation and standard sales procedures to beginner and seasoned representatives.
  • Run Advanced Training for agency representatives on detailed SOPs and sales protocol.
  • Close new business by successfully presenting and explaining products to business owners and key decision makers; set up and manage enrollments of newly closed business.
  • Service existing accounts by way of re-enrollment and keeping in constant contact to assess client updates in business.
  • Train experienced agents and management on best practices for proprietary instances of Salesforce CRM.

Medical Office Specialist

Institute for Women's Health- MetroSouth Hospital
04.2016 - 10.2016
  • Open office, startup ultrasound machines, and prep the room.
  • Have patients sign in, take vital and escort them to the exam room
  • Answer calls, Fax Appointment results to PCP of patients. Prep room after every patient.
  • Schedule appointments. Print out prescriptions. Dispatch patients.
  • Shut down machines, disinfect rooms, stock medical supplies, bed sheets, etc.
  • Verity insurance, fill out consultation forms with patient information, file and pull charts.

Quality Control, Operator, Inspector

Walsroder Packaging
10.2013 - 03.2016
  • Detail oriented and organized operator extensively trained in spreadsheets, transcription, word processing and desktop publishing.
  • Machinist with 3 years’ experience reviewing work orders and running several different machines simultaneously in a 5S environment.
  • Results driven, skilled inspectors focused on achieving success and increased productivity through improvements in operations, quality, safety and administration.
  • Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives

Administrative Assistant

Hospice of Michigan
06.2010 - 09.2013
  • Analyzed call volume and average call time to monitor customer service performance and productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Receptionist/Data Entry

Saporito Finishing
11.2007 - 06.2010
  • Provide accurate and appropriate information in response to customer inquiries.
  • Schedule order pickup from our facility by following up with the product from start to finish.
  • Managed high call volume with tact and professionalism.
  • Built customer loyalty by promptly responding to general inquiries from members, staff, and clients via mail, email and fax.
  • Oversee Production Reports and make appropriate adjustments.
  • Distribute Production Report to designated department.

Education

Medical Office Specialist Diploma -

Kaplan Institute
Detroit, MI
12.2010

Skills

  • Multi-state licensed insurance producer specializing in life, health, and accident coverage
  • Experience with CMS-1500 and UB-92 forms
  • Proficient in CPT, HCPCS, and ICD coding
  • Proficient in electronic medical record software
  • HIPAA and OSHA compliance
  • American Heart Association CPR certified
  • Respiratory function assessment
  • Management of hospital patient records
  • Oversight of hospital outpatient records
  • Order entry expertise
  • Bilingual translator
  • Administrative support skills
  • Experienced with Microsoft software
  • Financial transaction oversight
  • Financial record management
  • Office support expertise
  • Meticulous attention to detail
  • Typing speed of 40 WPM
  • Effective time management
  • Experienced in managing multi-line phone operations
  • Field-based instruction
  • Performance coaching
  • Inventory management
  • Order picking
  • Order picking and processing
  • Cycle counting
  • SAP
  • Audit counts

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inventory Associate

Factory Motor Parts
01.2024 - 08.2025

Administrative Assistant

Hearthside Food Solutions
09.2019 - 05.2023

Supervising Agent

Liberty National Life Insurance Co.
11.2016 - 09.2019

Medical Office Specialist

Institute for Women's Health- MetroSouth Hospital
04.2016 - 10.2016

Quality Control, Operator, Inspector

Walsroder Packaging
10.2013 - 03.2016

Administrative Assistant

Hospice of Michigan
06.2010 - 09.2013

Receptionist/Data Entry

Saporito Finishing
11.2007 - 06.2010

Medical Office Specialist Diploma -

Kaplan Institute

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Imelda Soto