Imelda Soto
Joliet
Summary
Encouraging administrative manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Inventory Associate
Factory Motor Parts
01.2024 - 08.2025
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
- Rejected damaged items, recorded shortages.
- Completed physical inventory counts everyday.
Administrative Assistant
Hearthside Food Solutions
09.2019 - 05.2023
- Perform safety CDC routine auditing. Enforcing safety protocol procedures and measures.
- Perform routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve employees needs.
- Softwares trained in are: Kronos, PICK, and SAP
Supervising Agent
Liberty National Life Insurance Co.
11.2016 - 09.2019
- Facilitate on-boarding and training of new hires on sales procedures and product functionality.
- Manage activity of a team of agents to plan and actualize weekly, monthly, quarterly goals.
- Demonstrate product presentation and standard sales procedures to beginner and seasoned representatives.
- Run Advanced Training for agency representatives on detailed SOPs and sales protocol.
- Close new business by successfully presenting and explaining products to business owners and key decision makers; set up and manage enrollments of newly closed business.
- Service existing accounts by way of re-enrollment and keeping in constant contact to assess client updates in business.
- Train experienced agents and management on best practices for proprietary instances of Salesforce CRM.
Medical Office Specialist
Institute for Women's Health- MetroSouth Hospital
04.2016 - 10.2016
- Open office, startup ultrasound machines, and prep the room.
- Have patients sign in, take vital and escort them to the exam room
- Answer calls, Fax Appointment results to PCP of patients. Prep room after every patient.
- Schedule appointments. Print out prescriptions. Dispatch patients.
- Shut down machines, disinfect rooms, stock medical supplies, bed sheets, etc.
- Verity insurance, fill out consultation forms with patient information, file and pull charts.
Quality Control, Operator, Inspector
Walsroder Packaging
10.2013 - 03.2016
- Detail oriented and organized operator extensively trained in spreadsheets, transcription, word processing and desktop publishing.
- Machinist with 3 years’ experience reviewing work orders and running several different machines simultaneously in a 5S environment.
- Results driven, skilled inspectors focused on achieving success and increased productivity through improvements in operations, quality, safety and administration.
- Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives
Administrative Assistant
Hospice of Michigan
06.2010 - 09.2013
- Analyzed call volume and average call time to monitor customer service performance and productivity.
- Acted professionally and patiently when addressing negative customer feedback.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Receptionist/Data Entry
Saporito Finishing
11.2007 - 06.2010
- Provide accurate and appropriate information in response to customer inquiries.
- Schedule order pickup from our facility by following up with the product from start to finish.
- Managed high call volume with tact and professionalism.
- Built customer loyalty by promptly responding to general inquiries from members, staff, and clients via mail, email and fax.
- Oversee Production Reports and make appropriate adjustments.
- Distribute Production Report to designated department.
Education
Medical Office Specialist Diploma -
Kaplan Institute
Detroit, MI12.2010
Skills
- Multi-state licensed insurance producer specializing in life, health, and accident coverage
- Experience with CMS-1500 and UB-92 forms
- Proficient in CPT, HCPCS, and ICD coding
- Proficient in electronic medical record software
- HIPAA and OSHA compliance
- American Heart Association CPR certified
- Respiratory function assessment
- Management of hospital patient records
- Oversight of hospital outpatient records
- Order entry expertise
- Bilingual translator
- Administrative support skills
- Experienced with Microsoft software
- Financial transaction oversight
- Financial record management
- Office support expertise
- Meticulous attention to detail
- Typing speed of 40 WPM
- Effective time management
- Experienced in managing multi-line phone operations
- Field-based instruction
- Performance coaching
- Inventory management
- Order picking
- Order picking and processing
- Cycle counting
- SAP
- Audit counts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inventory Associate
Factory Motor Parts
01.2024 - 08.2025
Administrative Assistant
Hearthside Food Solutions
09.2019 - 05.2023
Supervising Agent
Liberty National Life Insurance Co.
11.2016 - 09.2019
Medical Office Specialist
Institute for Women's Health- MetroSouth Hospital
04.2016 - 10.2016
Quality Control, Operator, Inspector
Walsroder Packaging
10.2013 - 03.2016
Administrative Assistant
Hospice of Michigan
06.2010 - 09.2013
Receptionist/Data Entry
Saporito Finishing
11.2007 - 06.2010
Medical Office Specialist Diploma -
Kaplan Institute
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