Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imelda Mata

Chicago

Summary

Experienced in customer service, I have worked in food service for a few years as well as data entry. My last job I worked in liability claims with a heavy dose of customer service resolutions.

Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.

Overview

9
9
years of professional experience

Work History

Volunteer

Anti Cruelty Society
04.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.

Liability Claims Adjuster

CCMSI
11.2021 - Current
  • Review medical records, documents, footage to determine if liability is founded
  • Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
  • Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
  • Handle inputting claims into system
  • Authorize and make payments of liability claims
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
  • Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.

Receptionist / Data Entry /Toxicology Analyst

Family Guidance Center
06.2017 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Followed safety protocols while handling hazardous materials.

Optician /Front Desk Receptionist

America’s Best Eyeglasses and Contacts
06.2016 - 10.2017
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.

Education

Creative Writing

Columbia College Chicago
01.2015

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Social Justice High School
01.2011

Skills

  • Detail Oriented
  • Multi-tasking and time management skills
  • Organization
  • Ability to enter data into systems
  • Great customer service skills
  • Effective Communication
  • Critical Thinking
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving

Timeline

Volunteer

Anti Cruelty Society
04.2024 - Current

Liability Claims Adjuster

CCMSI
11.2021 - Current

Receptionist / Data Entry /Toxicology Analyst

Family Guidance Center
06.2017 - 11.2021

Optician /Front Desk Receptionist

America’s Best Eyeglasses and Contacts
06.2016 - 10.2017

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Social Justice High School

Creative Writing

Columbia College Chicago

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Imelda Mata