Summary
Overview
Work History
Education
Skills
Timeline
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Imani Hampton

Dolton

Summary

Professional friendly candidate with strong background in facilitating guest satisfaction and monitoring, prepared for this role. Proven in ensuring safety protocols and providing exceptional customer service. Skilled in conflict resolution, team collaboration, reliability, and adaptability in dynamic environments.

Overview

4
4
years of professional experience

Work History

Guest Service Security Officer

Ann Taylor Outlets
04.2025 - Current
  • Assisted in the development of security protocols, contributing to improved overall hotel safety standards.
  • Resolved guest complaints effectively by employing excellent interpersonal skills and conflict resolution techniques.
  • Collaborated with teammates on shift rotations and handover processes, ensuring seamless continuity in securing the premises.
  • Ensured a secure environment for guests and staff through proactive surveillance and access control measures.
  • Received recognition for exceptional customer service while performing security duties, promoting a positive image of the clothing store.

Lead Receptionist

Massage Envy
06.2021 - 07.2023
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Supported management with accurate data entry, report generation, and membership record-keeping tasks to ensure smooth daily operations.
  • Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
  • Streamlined check-in processes and appointment bookings for clients, resulting in reduced wait times and improved overall experience.
  • Confirmed appointments, communicated with clients, and updated client records.

Administrative Assistant

Mercy Circle Senior Home
07.2022 - 02.2023
  • Maintain new and current resident files within building directory and ensure accuracy of records for faculty departments
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Bachelor of Science - Health Sciences

Grand Canyon University
Phoenix, AZ
03-2027

Associate of Arts - Psychology

South Suburban Community College
South Holland, IL
06.2023

Skills

  • Detail-oriented
  • Entrance screening
  • Teamwork and collaboration
  • Problem-solving skills
  • Hospitality services
  • Customer service management

Timeline

Guest Service Security Officer

Ann Taylor Outlets
04.2025 - Current

Administrative Assistant

Mercy Circle Senior Home
07.2022 - 02.2023

Lead Receptionist

Massage Envy
06.2021 - 07.2023

Associate of Arts - Psychology

South Suburban Community College

Bachelor of Science - Health Sciences

Grand Canyon University

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Imani Hampton