Imad Khan

Directed multiple enterprise Salesforce programs as primary technology owner and delivery lead for Customer Care and Service Cloud platforms.

Led cross-functional teams of engineers, contractors, and offshore developers on multiple simultaneous projects, fostering collaboration and efficient delivery.

Oversaw end-to-end delivery lifecycle, including requirements discovery, technical workshops, and release planning.

Engineered scalable Service Cloud, Field Service, and Digital Experience solutions for high-volume customer interactions.

Architected LWC-first Digital Experience sites with custom UI components and complex integrations, including payment processing.

Coordinated with client leadership, Salesforce product teams, and system integrators to align solutions with enterprise best practices, enhancing project outcomes.

Oversaw architectural governance and platform optimization, driving security and scalability across implementations.

Led requirements discovery, gap analysis, and business process mapping, resulting in scalable Salesforce solutions aligned with client needs.

Delivered enterprise Salesforce implementations across Service Cloud, Sales Cloud, and Communities, enhancing client operations for Fortune-level clients.

Developed complex automations using Flows, Process Builder, and workflow rules, streamlining customer service operations.

Facilitated design review boards, collaborating with technical teams to uphold architecture standards.