ILLYA HORDOV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Manager in Restaurant
Fan Club Disco Club Duplex, O.s.
03.2018 - 11.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Ran errands and provided general office support in a professional environment.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend and holiday shifts.
Manager of Business Development and Sales
ALEKS CZ A.s.
10.2015 - 03.2018
- Facilitated business by implementing practical networking techniques.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Conducted market research to discover new leads, opportunities and messaging.
- Managed accounts to retain existing relationships and grow share of business.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed useful pricing models to maximize profit margins and generate leads.
- Built diverse sales pipeline to exceed quota targets.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created customer loyalty programs to increase repeat business.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
- Assessed customer needs and developed customized solutions to drive sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Trained and mentored sales personnel to apply best practices and techniques.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Manager
Sankoff Club Private Enterprise
02.2011 - 09.2015
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Developed and maintained relationships with customers and suppliers through account development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Onboarded new employees with training and new hire documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
DJ / Art Manager
MATVOL Private Enterprise
08.2009 - 02.2011
- Adjusted music plans based on crowd preferences and mood.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Installed, operated and maintained audio and video equipment at venues.
- Ran visual effects to supplement audio equipment output.
- Worked with clients to determine requirements for each party or event.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Used controllers and mixers to mix and sample music.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Arranged libraries and playlists of music in advance of live events.
- Entertained guests with music matching desired genres and tempo.
- Managed schedule, contracts and payments for busy roster of bookings.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor Of Arts/Science In Theatre And Television - Arts ,theatre And Television
Kyiv National I. K. Karpenko-Karyi University of T
Yaroslaviv Val 40 ,Kyiv ,01054 ,Ukraine 06.2011
Skills
- Restaurant Operation
- Restaurant Management
- Restaurant Design
- Restaurant Entertainment
- Restaurant Maintenance
- Restaurant Support
- Restaurant Standards
- Restaurant Sanitation
- Restaurant Operations Management
- IPro Restaurant Inventory
- Restaurant Equipment Care
- Restaurant Operations Skills
- Restaurant Promotion Management
- Restaurant Industry Knowledge
- Restaurant Project Leadership
- Restaurant Law Compliance
- Restaurant Industry Expertise
- Restaurant Equipment Maintenance
- Restaurant Promotion Awareness
- Restaurant Operations Oversight
- Restaurant Procedures Knowledge
- Restaurant Policies and Procedures
- Restaurant Industry Trends Awareness
- Full Service Restaurant Background
Languages
English
Upper intermediate (B2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
Slovak
Intermediate (B1)
Hebrew
Elementary (A2)
Polish
Intermediate (B1)
Timeline
Manager in Restaurant
Fan Club Disco Club Duplex, O.s.
03.2018 - 11.2022
Manager of Business Development and Sales
ALEKS CZ A.s.
10.2015 - 03.2018
Manager
Sankoff Club Private Enterprise
02.2011 - 09.2015
DJ / Art Manager
MATVOL Private Enterprise
08.2009 - 02.2011
Bachelor Of Arts/Science In Theatre And Television - Arts ,theatre And Television
Kyiv National I. K. Karpenko-Karyi University of T
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