Illah Cory-grussing
Woodriver
Summary
Dynamic small business owner with a proven track record at Illah’s dog grooming , also past position at N.O Nelson Elementary school , excelling in strategic planning and customer relations. Expert in financial management and team building, I fostered a loyal client base through exceptional service and innovative marketing strategies, driving sustainable growth and enhancing operational efficiency.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Self Employed Services
2009.02 - Current
- Developed comprehensive business plans to outline goals and strategies.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Built a strong online presence through social media
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Coordinated scheduling and communication between clients and service providers.
- Managed office operations to ensure smooth workflow and organizational efficiency.
- Implemented filing systems for improved document management and retrieval.
- Streamlined supply ordering processes to maintain adequate inventory levels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided grooming services, ensuring pet safety and comfort throughout each appointment.
- Built strong relationships with clients, fostering loyalty through exceptional service and communication.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Substitute Paraprofessional
N.O Nelson Elementary
1996.04 - 1999.06
- Assisted teachers in implementing instructional activities and managing classroom behavior.
- Supported students with diverse learning needs, fostering an inclusive educational environment.
- Adapted lesson plans to meet individual student requirements and enhance engagement.
- Facilitated small group instruction, promoting collaboration and peer learning among students.
- Monitored student progress and provided feedback to teachers on academic performance.
- Implemented classroom management strategies to maintain a positive learning atmosphere.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Encouraged positive peer interactions among students by facilitating group activities that fostered teamwork and collaboration.
- Maintained accurate records of student progress, attendance, and behavior, contributing to efficient communication among school staff and parents.
- Contributed to clean and organized classroom environment, aiding in effective delivery of daily lessons.
Education
High School Diploma - General
Edwardsville High School
Edwardsville, IL05.1994
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Financial management
- Business growth and retention
- Team building
- Entrepreneurial leadership
- Accounting oversight
- Customer service
- Decision-making
- Customer relations
- Sales tracking
- Desktops, laptops, and mobile devices
- Calendar management
- Strategic planning
Timeline
Small Business Owner
Self Employed Services
2009.02 - Current
Substitute Paraprofessional
N.O Nelson Elementary
1996.04 - 1999.06
High School Diploma - General
Edwardsville High School