Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilia Aguirre

Chicago,IL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

12
12
years of professional experience

Work History

Server, Bartender

Las Fuentes Morton Grove
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Original Pancakes House
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Cooper’s Hawk Winery & Restaurant
09.2024 - 05.2025
  • Deliver excellent service to each guest and cater to their needs. Offer food and beverage recommendations, make personal connections at the table and offer excellent wine.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

To-go Specialist, Server, Bartender

Olive Garden
05.2021 - 09.2024
  • Take orders over the phone, pack orders, deliver orders to guest. Serve guest at the table and make them feel like family. Be fluid with service and pace accordingly. Make drinks and insure servers serve drinks responsibly
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Sales Associate

CVS Pharmacy
12.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate, Seasonal Lead, Merchandising Specialist

Cost Plus World Market
11.2018 - 06.2020
  • Worked the register, helped customers look for home decor items, lead team to pack online orders, set the store schematics for each season
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Shoe Department Cashier

Carson’s Lincolnwood
11.2017 - 03.2018
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Babysitter

Reyes Household
01.2014 - 08.2016
  • Care for two children under six years old
  • Plan, organize, and implement a variety of fun and educational activities, including art projects, athletic activities, and educational outings

Actor

Green Scene Summer Stock
06.2015 - 08.2015
  • Gardened
  • Sold the fresh picked Vegetables
  • Wrote a play and performed at the end of the summer

Education

High School -

Von Steuben High School
Chicago, IL
01.2018

Associate of Arts - English Education

Harold Washington College
Chicago, IL

Skills

  • Spanish - Fluent
  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Adaptability
  • Teamwork
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement

Languages

Spanish
Native or Bilingual

Timeline

Server, Bartender

Las Fuentes Morton Grove
05.2025 - Current

Server

Original Pancakes House
04.2025 - Current

Server

Cooper’s Hawk Winery & Restaurant
09.2024 - 05.2025

To-go Specialist, Server, Bartender

Olive Garden
05.2021 - 09.2024

Sales Associate

CVS Pharmacy
12.2020 - 05.2021

Sales Associate, Seasonal Lead, Merchandising Specialist

Cost Plus World Market
11.2018 - 06.2020

Shoe Department Cashier

Carson’s Lincolnwood
11.2017 - 03.2018

Actor

Green Scene Summer Stock
06.2015 - 08.2015

Babysitter

Reyes Household
01.2014 - 08.2016

High School -

Von Steuben High School

Associate of Arts - English Education

Harold Washington College

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Ilia Aguirre