Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ilan Bar

Online Payments
Kiryat Ono,IL

Summary

Dedicated Online Payments professional with over 16 years of successful experience in Product management and Account management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational client experience. Gifted coordinator with natural leadership talents, solution-oriented approach to problem solving and expertise in mapping out effective strategies. Strengths in Payments Fraud, BI, Subscription Management Client relations.

Overview

3
3
Languages
3
3
years of post-secondary education
16
16
years of professional experience

Work History

Product Manager

BlueSnap
Herzalia, Israel
04.2018 - Current
  • Collaborated with sales, marketing, finance, Account managment, Dev. team leads, BI team and support team to launch products on time .
  • Documented specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Consulted with merchant facing personnel to determine projected demand for products and services.
  • Developed product presentations to communicate and align key components of upcoming features and products to internal teams.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Monitored market trends and competitor performance and analyzed gaps to update priority of product road map and maximize alignment between client needs, market competition and released feature.
  • Coordinated project planning and execution with team members and team leads.
  • Coordinated design meetings and decisions across 6 internal departments and teams.

Senior Account Manager

BlueSnap
Herzalia, Israel
05.2011 - 03.2018
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Closed up-sale deals with managed clients to increase company profits.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Effectively managed up to 20 accounts concurrently to increase their traffics load through BlueSnap
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Handled high-profile accounts worth up to $40M/m in traffic.
  • Grew revenue through customer education for business solutions and product offerings.
  • Trained and coached sales team members servicing key VIP accounts.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Worked with customers to develop strategic business and account plans.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.

Customer Support Specialist

BlueSnap
Herzalia, Israel
03.2009 - 02.2011
  • Provided primary customer support to internal and external customers.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Served customer account and technical needs across 40+ daily calls, consistently meeting productivity and quality targets.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Fraud Analyst

BlueSnap
Herzalia, Israel
04.2008 - 01.2009
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Drove operational improvements which resulted in savings and improved profit margins.

Merchant Support Team Lead

FraudSciences
Tel-Aviv, Israel
01.2005 - 02.2008
  • Led projects and analyzed data to identify opportunities for improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed team communications and information for meetings.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Oversaw daily operations to ensure high levels of productivity.

Education

Managing Software & IT Project Course (PMI Rec) - Project Management

PM Team Project Management Team Ltd
Tel- Aviv
01.2014 - 04.2014

Master of Science - Social Sciences

The Academic College of Tel-Aviv, Jaffa
Tel-Aviv
09.1998 - 08.2001

Skills

    Product development

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Software

Jira

Confluence

Excel

Oracle BI

Timeline

Product Manager

BlueSnap
04.2018 - Current

Managing Software & IT Project Course (PMI Rec) - Project Management

PM Team Project Management Team Ltd
01.2014 - 04.2014

Senior Account Manager

BlueSnap
05.2011 - 03.2018

Customer Support Specialist

BlueSnap
03.2009 - 02.2011

Fraud Analyst

BlueSnap
04.2008 - 01.2009

Merchant Support Team Lead

FraudSciences
01.2005 - 02.2008

Master of Science - Social Sciences

The Academic College of Tel-Aviv, Jaffa
09.1998 - 08.2001

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Ilan BarOnline Payments