Ikeshia Davis
Chicago
Summary
Dedicated and driven professional with a proven track record of leadership and collaboration in diverse communities. Adapts to fast-paced office environments, consistently delivering results for large and small organizations. Known for intelligence, creativity, and a friendly demeanor. Committed to achieving goals and exceeding expectations. Strong background in administrative support, effective communication and team collaboration. Brings valuable skills to any team. Recognized for exceptional organizational abilities and a passion for providing excellent customer service.
Overview
12
12
years of professional experience
Work History
Call Center Representative (Remote)
Healthcomp
02.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Driver
SCR Medical Transportation
12.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Provided exceptional customer service during pick-up and drop offs, addressing concerns promptly and professionally.
- Maintained excellent safety record with strict adherence to company policies and regulations.
Call Center Representative
Maximus
06.2015 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries while helping customers maneuver through complex healthcare plans.
School Bus Driver
Grand Prairie Transit
06.2012 - 05.2015
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Education
High School -
CURIE METROPOLITAN HIGH SCHOOL
Skills
- Customer service
- Problem-solving skills
- Medical terminology
- CPT Coding
- Call center customer service
- ICD-10
- Assistant Manager Experience
- Supervising experience
- SharePoint
- Clerical experience
- Store management
- Leadership
- Microsoft Office
- Organizational skills
- Sales
- HIPAA
- Cold calling
- Databases
- Communication skills
- Computer skills
- Data entry
- Verbal and written communication
- Inbound phone calls
- Call center operations
Timeline
Call Center Representative (Remote)
Healthcomp
02.2022 - 03.2024
Driver
SCR Medical Transportation
12.2019 - 01.2021
Call Center Representative
Maximus
06.2015 - 11.2019
School Bus Driver
Grand Prairie Transit
06.2012 - 05.2015
High School -
CURIE METROPOLITAN HIGH SCHOOL
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