Iisa Rodriguez
Berwyn
Summary
Dedicated leave administration specialist with a proven ability to coordinate communication between employees and management. Expertise in customer relationship management and team collaboration to resolve issues, ensuring compliance and enhancing overall employee satisfaction.
Overview
7
7
years of professional experience
Work History
Gaming Bartender
Donnas Slots and Cafe
Cicero
08.2021 - 12.2021
- Engaged customers by providing friendly service and maintaining a welcoming atmosphere.
- Executed daily cleaning and stocking duties to ensure a well-organized workspace.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Restocked inventory as needed ensuring accuracy of amounts and types of product being ordered.
- Operated POS system correctly while processing orders accurately and efficiently.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Leave of Absence Specialist
Sedgwick Claims Management
Chicago
12.2017 - 07.2021
- Coordinated communication between employees and management regarding leave policies and procedures.
- Managed case documentation to ensure compliance with company guidelines and legal requirements.
- Collaborated with HR teams to address employee feedback regarding leave administration.
- Trained new team members on leave of absence policies and documentation requirements.
- Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
- Assessed potential risks associated with granting or denying an employee's request for a leave of absence.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Professional Face Painter
Kaman's Art Shoppes
Brookfield
06.2015 - 09.2015
- Executed intricate face painting designs for children at various events and festivals.
- Engaged with clients to understand their preferences and suggest suitable designs.
- Complied with hygiene and safety standards during face painting applications.
- Trained new team members on face painting techniques and customer service best practices.
- Demonstrated techniques for achieving desired effects in face painting.
- Checked physical inventory to maintain product stock levels.
- Collaborated with other makeup artists to achieve team and counter goals.
- Trained and mentored new makeup artists.
Education
High School Diploma -
Morton West Highschool
Berwyn, IL05-2017
Skills
- Customer engagement
- Customer relationship management
- Team collaboration
- Leave administration
- Effective communication
- Patience and empathy
- Customer service
- Memory retention
Affiliations
Peer Counselor Volunteer
Timeline
Gaming Bartender
Donnas Slots and Cafe
08.2021 - 12.2021
Leave of Absence Specialist
Sedgwick Claims Management
12.2017 - 07.2021
Professional Face Painter
Kaman's Art Shoppes
06.2015 - 09.2015
High School Diploma -
Morton West Highschool