Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Frances Cook

Elmhurst

Summary

Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willing to take on added responsibilities to meet team goals, and further advance in educational and professional realms.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

European Wax Center
Madison
08.2024 - 12.2024
  • Provided exceptional customer service by scheduling appointments, processing payments, and assisting clients with inquiries.
  • Managed transactions, handled cash and card payments, and resolved any customer concerns efficiently.
  • Maintained a clean and welcoming environment, addressed special requests, and ensured smooth front desk operations to enhance the overall client experience.

Elderly Caregiver

Touching Hearts Senior Care
Elmhurst
05.2024 - 08.2024
  • Adapted to ever-changing patient care plans, ensuring personalized, responsible, and respectable care to the clients.
  • Aided clients in maintaining a clean and organized environment while simultaneously fostering emotional companionship in a healthy atmosphere.
  • Assisted clients with daily living activities, including bathing, dressing, meal preparation, shopping, and grooming.
  • Monitored and recorded the patient's vitals and medical information consistently.

Food Runner

MORE Brewing Company
Villa Park
05.2023 - 01.2024
  • Ensured a positive guest experience by providing personalized service and attention to special requests or preferences.
  • I took reservations and to-go orders by phone, answered customer questions, and informed them of relevant information
  • Supported servers, fellow food runners, and bussers, while keeping the dining area clean and ready for each guest.

Guest Service Representative

Links and Tees
Addison
05.2021 - 05.2023
  • Oversaw fast-paced front desk operations and guests' needs at the busy facility.
  • Responded respectfully and in a timely manner to guest inquiries, complaints, and special requests to increase customer satisfaction.
  • Welcomed guests upon arrival, displaying a professional and friendly approach.

Education

Bachelor of Arts - Communication Sciences And Disorders

University of Wisconsin, Madison
Madison, WI
05-2026

Skills

  • Client assessment
  • Patient care coordination
  • Team collaboration
  • Time management
  • Problem solving
  • Customer service
  • Financial transactions
  • Verbal and written communication

Affiliations

  • Member of the National Student Speech Language Hearing Association
  • Member of Mission Box; Combatting Food Insecurity

Timeline

Guest Service Representative

European Wax Center
08.2024 - 12.2024

Elderly Caregiver

Touching Hearts Senior Care
05.2024 - 08.2024

Food Runner

MORE Brewing Company
05.2023 - 01.2024

Guest Service Representative

Links and Tees
05.2021 - 05.2023

Bachelor of Arts - Communication Sciences And Disorders

University of Wisconsin, Madison

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Frances Cook