Ignacio A. Villalobos
Lombard
Summary
Ambitious pharmaceutical sales representative seeking a professional opportunity to leverage several years of sales expertise. Advanced knowledge of reagents, instruments, and pharmaceutical sales strategy. Provides exceptional customer service, including assessing needs, and demonstrating product value. Accustomed to implementing strategies to foster product introduction and market penetration. Adept at representing product lines that provide solutions to providers and patients. Accomplished at maintaining relationships with medical professionals, and keeping detailed records.
Overview
18
18
years of professional experience
Work History
Lead Physician Support
AMITA/Ascension Health/Knownwell Health
Chicago
01.2020 - Current
- Managed budgets, financial reports and accounts receivable and payable activities.
- Ordered supplies needed and kept tabs on inventory levels.
- Assisted with onboarding new employees by providing orientation materials and training sessions.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Recruited, trained, supervised, and evaluated staff members.
- Monitored inventory levels of supplies needed for daily operations.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Managed multiple practice office locations in the Chicago metro area.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Educated patients about medications, procedures and physician's instructions.
Background Actor
Empire Casting
Chicago
10.2018 - 04.2019
- Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.
- Maintained high levels of energy and concentration during long shoots and performances.
- Collaborated with directors and fellow actors to develop character backgrounds and relationships.
Medical Assistant
Neurology and Pain Management
Merrillville
05.2017 - 10.2018
- Responsible for prepping rooms for standard visits and procedures
- Worked up patients prior to the physician/nurse practitioner entering the room
- During that time vitals were taken, updated conditions and history of patient
- Assisted in procedure work, such as VNS interrogations, patient medication pump refills, joint injections, nerve blocks, lumbar punctures, etc…
- Per physician orders, I was able to administer IM injections
Sales Associate
White House Black Market
Oak Brook
05.2016 - 11.2016
- Sales associate and stock room leader
- Ensured new product is placed appropriately on the sales floor once it arrives and has been processed
Sales Lead Manager
Express
Oak Brook
04.2014 - 05.2016
- Responsible for leading sales floor coverage while maintaining a selling focuses to drive our sales
- Responsible for associate and management observations
- Key holder
- Both opened and closed the store (involving the counting of registers and handling any bank deposits needed)
- Helped develop, coach, and motivate sales Associates to provide an exceptional customer experience
- Associate On-boarding/Training
- Brand and visual execution of our stores floorsets according to company standards
- Recruiting
- I worked in capabilities as well
- I managed the stockroom processes, merchandise flow, and coached to help reduce shrink of our store
- Exceeded the customer expectation by leveraging merchandise flow efficiencies to ensure product is available and easy to shop
- Ensured merchandise is processed according to UPH standards
- Ensured new product is placed appropriately on the sales floor once it arrives and has been processed
Shift Manager
Dunkin Donuts & Baskin Robbins
Lansing
11.2006 - 03.2013
- I was left in charge of closing and/or opening the store
- I made sure the registers were counted and switched
- I was given responsibilities with inventory (counting and managing inventory)
- I was trusted with office privileges and made sure employee shift plans were correct and in order
- Any customer complaints that came my way were dealt with in a timely and respective manner; as well as with an apology and thank you
- My given promotion helped me grow not only as a leader, but also as a team player
- Cashier, stocker, order taker, and order filler
Education
Certified Phlebotomy Tech (CPT) - NHA CPT Certification
Chicago School of Phlebotomy
Naperville, IL10.2019
Associates Degree - Pre-Medical studies
South Suburban College
South Holland, IL12.2013
Skills
- Patient education
- Problem solving
- Phlebotomy
- Problem-solving abilities
- Team building
- Clinical operations
- Patient care
- Medical terminology
- Sales management
- Performance evaluation
- Staff motivation
- Employee training
- Inventory management
- Visual merchandising
- Conflict resolution
- Revenue forecasting
- Sales coordination
- Sales team leadership
- Revenue growth
- Retail operations
- Sales strategy implementation
- Territory management
- Sales quota management
Timeline
Lead Physician Support
AMITA/Ascension Health/Knownwell Health
01.2020 - Current
Background Actor
Empire Casting
10.2018 - 04.2019
Medical Assistant
Neurology and Pain Management
05.2017 - 10.2018
Sales Associate
White House Black Market
05.2016 - 11.2016
Sales Lead Manager
Express
04.2014 - 05.2016
Shift Manager
Dunkin Donuts & Baskin Robbins
11.2006 - 03.2013
Certified Phlebotomy Tech (CPT) - NHA CPT Certification
Chicago School of Phlebotomy
Associates Degree - Pre-Medical studies
South Suburban College
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